I'll follow up with the team handling your open ticket about this and they will be reaching out to you with an update via the ticket. Thanks a lot of your patience!
Exclusive agency member so it just needs to be fixed from the agency side, not the freelancer side.
Exclusive agency freelancers have no control over their rates **Edited for Community Guidelines** so their agency manager needs to fix it.
No need for a ticket, no need for anyone to investigate or do anything.
Agency manager can set rate. Done.
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