Panyment issue, I need to understand

[graphixtion]

Hello everyone,
I am Tanmay and i am new here. And I think I need to understand the billing system.

I got an order through a buyer request. Buyer submitted the order with 2 milestones. $15+$15. After completing the first project, the buyer wants to stop the order.
I submitted the work as well and requested payment for the milestone. And the buyer approved the milestone-
Milestone 1: "completion".

Due: Monday, June 7, 2021

Amount paid: $0.01

My account balance adjusted with the $0.01 only.

I don't know that how the system works here and how it's happening. Can someone help me out from here !?

Thanks

[BojanS]

Hi Tanmay,

It looks like the client approved only a partial amount of the milestone payment and requested the requested for a refund of the rest of the funds in the Escrow. 

You have already approved the refund from Escrow. Please speak with your client about issuing a bonus payment on the closed contract since only funds deposited in Escrow qualify for Upwork Fixed-Price Protection.

Thank you! 

[graphixtion]

Hello Bojan, Thanks for the reply.

But how could the client approve only a partial amount of the milestone payment after delivering the product, whereas the deal was about $15 !?

And the "Requested payment for the milestone" was $15 also.

Regards

[BojanS · Accepted solution]

Hi Tanmay,

If the client release the partial milestone amount for work submitted any remaining funds can be used to fund the next milestone, or they can request an escrow refund for the remaining amount. You can read more here about this.

Thank you! 

[graphixtion]

I think I had accepted the request mistakenly...

Thank you so much. Now I think I understood the processor.