Password reset

[ashotyan-marilin]

Hi there, 

Trying to help acolleague with resetting a password, but the system wouldnt send an auto-email. Tried over 10 times now. Thanks

[BojanS · Accepted solution]

Hi Marilin,

Your colleague can use this form provided in this help article to reset their password or security question.

Thank you for reaching out to us!

[dae148f7]

Email invalid, username is incorrect, but it also says email is in use when I try and change my current email. I can't reset my account password. It says username or email doesn't exist.

[JoanneP]

Hi Tony,

I would just like to confirm, are you referring to a different account? If you do, could you please send me a DM with the details of the account you're referring to? Thank you!

[1d056d99]

Hi Joanne. I'm also having problems receiving my password reset email for an account that I've had with Upwork for several years. Is there any way you can help me with this?

[68d71a97]

I have this same issue. I am not getting an email to reset my password, althought I am checking my spam folder