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Active Member
Brenda E Member Since: Mar 13, 2017
1 of 49

I am having trouble with uploading my photo and after I filled out my profile and the other information, it did not save because all of the field requirements weren't met.

Valeria K Moderator Member Since: Mar 6, 2014
2 of 49

Hi Brenda,


Could you please try uploading a different photo? Make sure the photo isn't too dark, is not a long shot and your face is clearly visible.



~ Valeria
Active Member
Brenda E Member Since: Mar 13, 2017
3 of 49

I am still having trouble with uploading my profile picture. I have tried several times and I have even tried downloading a different photograph. And since I can not upload my profile picture, It will not let me save any of my information.


I would really like to get this fixed so that I can start on my business. Any help would be appreciated.


Thank you

Brenda Ellis

Valeria K Moderator Member Since: Mar 6, 2014
4 of 49

Hi Brenda,


Do you see an error when you try to upload your picture? What kind of error is it? Can you please provide a screenshot? 

~ Valeria
Active Member
Millicent W Member Since: Nov 27, 2017
5 of 49

Hi,am having a problem in uploading my profile picture.kindly assist

Vladimir G Moderator Member Since: Oct 31, 2014
6 of 49

Hi Millicent,


Please make sure your face photo is clearly visible in the photo you're uploading, which should include no more than your head and shoulders. Please let me know if you were able to upload the photo afterwards.

Active Member
Laura M Member Since: Aug 23, 2018
7 of 49
I too am having trouble uploading a profile picuture. I have a professional photo all with the correct specifications however there is no save/upload button. PLEASE for goodness sake can someone FIX THIS!!??
Avery O Moderator Member Since: Nov 23, 2015
8 of 49

I'm sorry to learn your experience, Laura. Please send a screen grab of what you're seeing on your end so that we can look into this further.

Active Member
Brenda E Member Since: Mar 13, 2017
9 of 49

This is the error that I am getting.


Signed in as Brenda Ellis


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Please use a photo that is at least 250px by 250px or increase crop size


Valeria K Moderator Member Since: Mar 6, 2014
10 of 49

Hi Brenda,


Could you please make sure the picture you are uploading is at least 250px by 250px? Also it has to be an actual photo of you where your face is clearly visible. You can attach your picture to your reply here and I'll take a look.

~ Valeria