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Profile Picture issues

neomarlyn
Active Member
Jonathan S Member Since: Feb 15, 2020
1 of 13

Hey! I'm new to Upwork and I'm trying to complete my profile.  I have tried different browsers, clearing cache, and using different photos, but I keep getting an error message that just says "Sorry."  I don't know what to do! Please help.  Thanks!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
2 of 13

Hi Jonathan,

 

I checked your account, and I can see that you have already uploaded a profile picture. Are you trying to replace it with another photo? 


-Joanne
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neomarlyn
Active Member
Jonathan S Member Since: Feb 15, 2020
3 of 13
It has resolved itself, thank you though.
galgogergo
Active Member
Gergely G Member Since: Mar 30, 2020
4 of 13

Hi!

 

I have the same issue. I'm trying to upload my profile picture which is 4.7MB JPG image. It says "Sorry, something went wrong. We were unable to upload your image." constantly.

(the internet connection is working properly)

 

Why does it doing it?

Thank you very much for your response.

Best regards,

Gergely

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 13

Hi Gergely,

 

Could you please try clearing your cache and cookies or logging in with another browser to upload your profile photo. Thank you.


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galgogergo
Active Member
Gergely G Member Since: Mar 30, 2020
6 of 13

Hi,

 

I cannot clear the cookies and cache (I have too many tabs open), but I've just now tried via Firefox as well (previously with Chrome), and it didn't work either. I also tried in incognito mode in Chrome, with the same results - it didn't work.

galgogergo
Active Member
Gergely G Member Since: Mar 30, 2020
7 of 13

Oh, and one more thing. I filled out ALL the information regarding my profile, EXCEPT the profile picture, which was the only one missing, and now it keeps telling me to fill them out AGAIN.

I hope it sorts itself out rapidly....

galgogergo
Active Member
Gergely G Member Since: Mar 30, 2020
8 of 13

it says at the status page that UpWork is experiencing issues. Well...

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
9 of 13

Hi Gergely,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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afzalupwork1
Active Member
Afzal S Member Since: Jul 20, 2020
10 of 13
Hey,
Why i cant upload my profile
When i am uploading my profile pic,.. showing cant upload..
I am unable to submit my profile..
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