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Ali's avatar
Ali M Community Member

Profile not being approved

Hello, My sister is an aspiring graphic designer and has worked on professional graphic design projects since the last 3 years and also has relevant educational credentials, is looking to join upwork but her profile is not getting approved. 
Her profile URL is: **Edited for Community Guidelines**

Every time she submits her profile for review, she gets a message saying that there aren't any opportunities for her area of expertise. I, however, from my experience of working in outsourcing on a daily basis, know that finding a good graphic designer can still be a challenge and cannot see why her profile should not be approved.

Can anyone help in this regard?

 

 

116 REPLIES 116
Jonadab's avatar
Jonadab C Community Member

Hi, I'm sending this inquiry on behalf of my friend. My friend recently submitted an application to Upwork and as most people know, it will only take within 24 hours before you know if you passed or failed the application via email. It's been two days since he submitted the application and until now he still hasn't received any email and the "your profile is under review" notification is still on his feed. Could you recommend any possible solution to his problem? 

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Jonadab,

 

If the owner of the account needs further assistance, they may directly get in touch with us so that we can assist them. We are unable to discuss the details of another user's account with you for privacy reasons. We hope you understand.

 

Thank you!

~ Bojan
Upwork
Jonadab's avatar
Jonadab C Community Member

He is trying to send an inquiry about it but it looks like he has no access to it.

 

**Edited for community guidelines**

David's avatar
David P Community Member

Hi there!

 

A friend has a problem with the registration it also says the part of the 10000 applicants, she already has a client that wants to give her a contract through upwork, but she can't finish the registration process, is there any way you can help her?

Bojan's avatar
Bojan S Community Manager

Hi David,

 

We are unable to discuss the details of another user's account with you for privacy reasons. We hope you understand.  Please let your friend know to reach out to us so that we can assist them further.

~ Bojan
Upwork
David's avatar
David P Community Member

Hi Bojan,

 

Thanks for the answer.

 

Could I give you her email so you can talk to her directly? writing to upwork's support email does not help, she just gets an automated response.

Jelena's avatar
Jelena S Community Member

Hello,

My colleague and a good friend of mine is trying to join upwork, but his profile hasn't gotten approved. He went through all the needed checkboxes and filled all the needed data, could somebody assist us please? 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jelena,

 

We are unable to discuss the details of another user's account with you for privacy reasons. Please let your friend know to reach out to us so that we can assist them further with their account.

 

Thank you.

~ Aleksandar
Upwork
Robert's avatar
Robert C Community Member

I have invited a friend of mine to work for the same company I work, the company has already offered him a contract and we are just looking foward to formalized on upwork. However, for some dark reason, his profile was rejected. We got a generic message "... We looked over your profile and unfortunately we are unable to accept it at this time...Unfortunately, after reviewing the skills and experience in your submitted application we have found we cannot accept it...". 

 

This is ridiculous. The guy is super skilled in fact, has a PhD in theoretical physics and has spend his life doing numeric computations, which is why we want to hire him. And someone (robot?), somewhere in upwork decided just not to accept him in the platform? 

 

I have already contact customer support to see if they could do something: nothing, they asked me to ask my boss to enter in contact. My boss did the same to get again the generic answer that the freelancer must resubmit his profile. My friend is completely lost, is his first time on upwork and as a remote worker, and so I am. I helped him to complete his profile.

 

To the upwork team. Please accept this guy profile:

https://www.upwork.com/freelancers/~01469363f958b6b526

 

We will hire him immediately. We do really need him asap, if it doesn't happen in upwork then it will be outside.

 

And watch out your proceedings because sometimes feels quite offensive!

 

HELP!

Bojan's avatar
Bojan S Community Manager

Hi Robert,

 

We won't be able to comment on your friend's profile status specifically, please refer them to the notification they received from Upwork. I'll go ahead and follow up with the team handling their case. You can share this help article with your client for more information on how they can hire your friend. 

~ Bojan
Upwork
James's avatar
James F Community Member

Hi, my friend has been trying to get his profile approved for a while now, and he doesn't understand why it hasn't been approved yet; He has completed his profile 100% and his skills are in high demand (Back-End dev stuff). Any advice on how to get his profile approved would be very helpful. This is the link to his profile (**Edited for community guidelines** )

Bojan's avatar
Bojan S Community Manager

Hi John,

 

We are not able to comment on your friend's profile status specifically, please refer them to the notification they received from Upwork.

 

Thank you!

~ Bojan
Upwork
James's avatar
James F Community Member

When you say notification, do you mean this:

Some steps you can take from here:
Resubmit your profile after including other skill sets or work experience you might have left off
Acquire new skills or experience relevant to your field so you can become a more attractive candidate

Try submitting again in 6-12 months to see if we have new opportunities

If so, my friend has already tried doing these things. Isn't there some way for you to approve him manually, or tell him what he has to change

Faraz's avatar
Faraz A Community Member

I am making an account for my friend and she is working with me as a sourcing agent from 2 years for non-upwork clients but now i want her to join Upwork platform just like i did and i added all of her relevant information but Upwork has rejected her account 4 times. Can i get to know the reason please? Your valuable answer will be highly appreciated. Thanks

Petra's avatar
Petra R Community Member


Faraz A wrote:

I am making an account for my friend 


That is not allowed. Both your accounts could be permanently banned. You are an inch away from losing your Upwork account.

 

Upwork do not want your friend. You need to step away from this or you will  be banned permanently.

 

Bojan's avatar
Bojan S Community Manager

Hi Faraz,

 

Each Upworker must have their own unique account on Upwork. Logging into other user's account is a serious violation of Upwork TOS

 

We won't be able to comment on your friend's profile status specifically, please refer them to the notification they received from Upwork.

 

Thank you!

~ Bojan
Upwork
Sadia's avatar
Sadia S Community Member

Try by using some professional Domain instead of Gmail etc.