Jun 15, 2020 08:01:33 AM by Brian P
I have requested a testimonial from a non-Upwork client. He has asked me to resend the request (apparently he cannot find it in his Inbox.) I don't see any way to resend the request. How do I do this?
Jul 3, 2020 07:36:12 AM by Aurangzaib K
Same problem with me. The non-UpWork client didn't receive the first testimony request and I cannot send it again. Please guide.
Oct 16, 2020 09:09:40 AM by Muhammad K
I have also sent you a private message. Please check. Thank you.
Jan 27, 2021 02:21:42 AM by Bastian A
I also send you PM regarding the topic of resending testimonial requests.
Please check. Thanks.
Jun 22, 2021 05:02:09 AM by Janet S
Hello, Bastien,
I just recogised that I can message you here.
I am in the thread addressing the issue for resending a testimonial request to a client
who says he has not seen the message sent by Upwork.
Do you need his name? from me?
What do you need to assist me with this issue?
I messaged another community support person about a week ago
and they never replied.
Meanwhile, my client is searching his junk mail each day!
Again, thank you for your kind support through this forum.
j.still
Feb 2, 2021 02:08:00 PM by Alexandra T
I am having troubles getting a testimonial from a former client of mine that is not through Upwork. I sent her a testimonial request but she accidentally deleted it and now I can't send her a new one. Can a new request be sent to her? Thanks.
Feb 2, 2021 02:49:11 PM by Andrea G
Hi Alexandra,
Someone from our team will reach out to you via support ticket in order to assist you with your request.
Thanks!
Feb 28, 2021 10:51:55 PM by Dhruvi G
I need to resend the testimonials request to my client, by mistake he has deleted the email.
Feb 28, 2021 11:17:09 PM by Aleksandar D
Hi Dhruvi,
Could you please send me a private message with the client's name so that we can resend the email?
Thank you.
Jun 16, 2021 02:00:58 AM Edited Jun 16, 2021 02:02:24 AM by Janet S
Hello dear Bojan,
I have the same issue...my client who is not on Upwork did not see Upwork's invitation to write a testimonial for me. He is asking me to resend it, but I do not see how to do so.
Can you help, please?
Thank you sincerely.
j.still
Jun 16, 2021 02:05:26 AM by Goran V
Hi Janet,
Could you please reach out to me via PM (click on my name) with your client's name so that our team can resend the tetimonial? Thank you.
Jun 22, 2021 04:58:50 AM by Janet S
hello Bojan, I sent you a private message a week ago about this concern.
My client states he has not received the testimonial request. I assume that the testimonial link request went to his spambox.
Can you please help? Thanks
j.still
Jan 19, 2022 07:51:20 AM by Arslan M
I need to send the testimonial request again, any help would be appriciated.
Jan 19, 2022 08:39:13 AM by Andrea G
Hi Arslan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 22, 2022 03:45:04 AM by Sunday N
My client finding it difficult to access link, after I requested testimonial from him, he says it has expired and I just sent it, please look into it, thanks in advance
Jan 22, 2022 08:31:32 AM by Nikola S
Hi Sunday,
We will look into this further and will get back to you once we have more information.
Thank you,
Jan 23, 2022 04:18:41 PM by Avery O
Hi Sunday,
Please know that your client was able to leave a testimonial for you. It's showing that the link has expired because they have already left a testimonial. It's already in the team's queue for their review.
Apr 27, 2022 04:05:47 AM by Tushar V
Hey Avery
I want to resend testimonial requests to my clients. They can not find the email from Upwork. I can't find an option to resend so, need a help from you.
Apr 27, 2022 06:11:12 AM by Pradeep H
Hi Tushar,
Thank you for your message. Could ask the client to search for the words “has requested a reference” in their inbox to see if it went to their junk/spam folder?
Thank you,
Pradeep
Apr 27, 2022 02:37:02 PM by Md Helal U
I had the same problem. Then my client asked me to tell the subject of the email. Once I sent the subject, client had found the mail and send me testimonial. I guess it went in the spam folder.
May 15, 2022 06:35:14 AM by Kate M
I have the same issue. I have three people who did not receive the request and I cannot figure out how to resend without starting over with all the info. There must be an easier way.
May 15, 2022 10:14:21 AM by Luiggi R
Hi Kate,
Thanks for bringing this to our attention. I've escalated your concern to the Customer Support team and one of their members will be contacting you via a support ticket to assist you further.
May 25, 2022 10:27:14 PM Edited May 25, 2022 10:27:33 PM by Saiful Alam A
I'm also facing the same problem. My Client has not received the email and He asks me to send it again.
May 26, 2022 02:37:47 AM by Annie Jane B
Hi Saiful,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 26, 2022 03:40:28 AM by Swadesh Kumar S
Hi,
I am also facing same issue. Is anybody here to help?
Thanks in advance!
Thank you
Swadesh
May 26, 2022 05:36:03 AM by Andrea G
Hi Swadesh,
Could you please confirm if your client has checked their junk/spam folder? The email may have ended up there.
Nov 9, 2023 06:47:05 AM by Matthew S
I aslo need help with resending the testimonials request to my client. thanks