Time tracker concern

[tkongthor]

Hi Everyone!

I am having problems with the time tracker. It is not taking screenshots even when I am workig, and by working, I mean I am having activity (I am a chat/email support) but it seems to not show accurately in the activity section. There are no screenshots taken during some periods and I am losing supposedly billed time. 

Can someone enlighten me, please?

Thank you!

[JoanneP]

Hi Neil Patrick,

Could you please follow the troubleshooting steps shared in this help article? If the issue persists, please let us know.