Mar 3, 2022 11:53:23 PM by Zulaikha J
Hi,
I am new to Upwork and I am trying to refund some amount to my client as the job/contracted has been completed.
But whenever I try to submit the request along with feedback it gets stuck.Kindly guide.
Mar 3, 2022 11:58:26 PM by Goran V
Hi Zulaikha,
Your client has already submitted a refund request for the funds in Escrow. You will need to go to My Jobs > open the refund request > and either approve it or open a dispute for the amount.
If you approve it, the funds will be refunded back to your client. Thank you.
Mar 6, 2022 07:35:35 PM by Zulaikha J
Thank you Goran.
I am following the exact same steps but as soon as I approve the funds itmoves to Feedback page and keeps getting stuck there.
Please see attached image. It is stuck like this for more than 5 minutes.
Mar 6, 2022 09:50:46 PM by Pradeep H
Hi Zulaikha,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you
Pradeep