I checked and it seems that you already chatted with our team on this support ticket and resolved the issue.
Please note that in most cases, you can use a mobile device with a working camera and microphone. We suggest before you contact us that you download Google Meet. You can do so by either visiting the Google Play Store or the Apple App Store.
For more information on this, you can check this help article.
I'm trying visual verification through mobile (android) or laptop but I'm encountering the same problem.
It is redirecting me to Upwork Help tab. For your kind assistance. Thank you.
Just to clarify, are you experiencing this problem when you`re trying to take the selfie or you`re trying to connect with one of our agents to complete the process? Thank you.