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W8BEN adress change loop

Active Member
S C Member Since: Jun 4, 2020
1 of 2



Hope someone has seen this and knows a workaround. I need to update my address on the W8BEN form as my business address is not the same as my (registered) home address. Whenever I try to update the address, I click the 'change'-hyperlink which responds by asking me for my password (over the link After providing my password I'm thrown back to the home page you see after logging in (  Navigating back to the W-8BEN form ( just pushes me back to step 1, giving me a nice loop I can't break out off.


Alternatively, I could just leave my home address in there, but I should technically file any potential income over the platform under my bussiness. The local tax office will be fine with the wrong address according to my bookkeeper, but I'm not sure if it has any legal ramifications for the W-8BEN form.


Thanks for reading this, any input much appreciated!


From a technical pov I tried all the tricks in the book. Clear the cookies, forms etc. Try a different browser, try a 'private' session in my browser, nothing seems to break the loop. 

Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi S C,


Our team will reach out to you via ticket and assist you further with updating your Tax address. Thank you.


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