Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

I have followed that advice before.
and have done so again.
No, I did not get such an email from you.
And I usually still get other emails from upwork.
So please send again.
And I use no spam-filter, as they are faulty.

[#3]

it is now a week since I first complained about my unusable account on upwork. Why do you not react and help out?
Providers are working for me daily and want to be paid!
So please handle the situation and get my upwork-account running again.
Andreas

[#4]

Hi Res,

I'm sorry to hear you haven't been able to see the email from the team. Would you mind checking if you can access your ticket here? If you're having trouble accessing it, kindly try clearing your browser cache and cookies or using a different browser. Don't hesitate to let us know if you're still having trouble so we can further assist you.

[#5]

Hi there ,

I am ,recently, facing a problem.My account has been suspended. I have appealed about it. I recieve an reply email asking wait

for 24 to 48 hours. I did wait. But still showing account suspension.  Please anyone can solve the issue.

[#6]

Hi Sudhanshu,

Thank you for reaching out. I can see that the relevant team has already responded to your ticket and is pending to hear back from you. You can access your support ticket here. Kindly follow up with the team via the ticket so that they can assist you further.

[#7]

TLDR:

I am an up and coming freelancer who has recently faced an unfortunate and unjust situation. My account was suspended without a valid explanation, and in the process, I lost valuable connects that I had been accumulating for years. Despite the prompt reactivation of my account, I am still awaiting answers and compensation for the lost connects.

The whole story:

Recently, I decided to dive back into the world of freelancing and actively use my Upwork account to land potential clients. After spending more than 100 of my hard-earned connects on 11 job proposals, I managed to secure a project. While I was communicating with the client and working on their requirements, my account was suddenly flagged for "unusual activity" and subsequently suspended. I received no specific details regarding the nature of the issue or what activity led to this action.

During the suspension, all my submitted proposals were withdrawn, and I lost the valuable connects I had spent. Although I fully cooperated with the support team to resolve the issue, my request for more information was consistently ignored. This lack of transparency has been disheartening, to say the least.

Thankfully, my account was reactivated this morning. However, the support team has not addressed the loss of my withdrawn proposals or the connects I had spent. As a legitimate and dedicated freelancer, I feel disappointed and unappreciated, especially considering the potential revenue I could generate for the platform. I firmly believe that I deserve compensation for these lost connects, as my account suspension was clearly an error, proven by the prompt unsuspension.

I am reaching out to the Upwork community and support team for assistance in rectifying this matter. I would appreciate a thorough explanation of the suspension and the return of my lost connects or equivalent compensation. It is crucial for freelancers like myself to trust that the platform has our best interests in mind, and addressing such issues is vital for maintaining that trust.

I hope this message reaches the appropriate authorities, and I look forward to a fair and transparent resolution. Thank you for your attention and assistance.

[#8]

Hi James,

I'm sorry to hear about your recent experience and how this has inconvenienced you. I can see that you still have an open ticket with our Customer Support team and you have expressed your concern through said ticket. You can rest assured that you will be further assisted through your ticket by the relevant team. Kindly allow 24-48 hours for them to get back to you. Your patience is greatly appreciated.

[#9]

Thanks for getting back to me. I have been frustrated with the lack of information I have received on this matter, and I feel like there needs to be an internal revision of this process to prevent people from being unfairly and wrongly suspended. I specifically asked for more information each time I replied to the support team, and yet it was never addressed, even when the support team let me know the account was restored. I feel like I have been treated unfairly, my requests for help on understanding the problem were ignored, and I was placed in a situation where I needed to defend myself against unknown charges.

I am sitting here feeling cheated due to the lack of transparrency. The withdrawal of my proposals has resulted in lost opportunities to engage with new clients, after investing considerable time in crafting and tailoring each proposal to the respective job postings. I am certain the support team can appreciate the unfairness of the situation and acknowledge the impact on my ability to establish a reputation and deliver quality work.

Is there any assurance you can offer regarding the return of my connects? I believe this would be an equitable resolution, considering the time and stress involved in addressing this issue promptly.

[#10]

Hi James,

I most certainly see where you're coming from. I understand this has been a very disappointing experience for you and I'd like to assure you that the team will get back to you to assist to the best of their abilities. I kindly ask that you allow them to get back to you as I mentioned, as they're the ones who will be able to provide the best possible solution for your concern.

[#11]

I recieved a response from the support team; however, they only informed me that they could not disclose the reason for my temporary suspension and failed to address my concerns regarding the lost time, effort, and over 100 connects expended on jobs for which I am qualified. I require assistance beyond the existing support ticket email thread, as my concerns have not been adequately addressed, and my confidence in the platform remains shaken. All I seek is fair compensation for this situation.

[#12]

Hi James,

I am sorry to hear about your experience and how you feel about the same. I understand that this has been a frustrating experience for you. However, due to privacy and security reasons, I will be unable to address your account-related issue on this public forum.

I see that you have already responded to the support ticket which is assigned to the appropriate team handling your account. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you,

Pradeep

[#13]

Hi Luiggi

Ca you kindly look into my ticket I am having a new agent reply to my open ticket every time I send/request an update. It is getting really hard to follow up on my account's progress. And time has lapsed already.

[#14]

Hi Nelson,

I checked, and one of our team members has already sent a follow-up. Please allow them time to review your ticket and update you directly. Thank you for your continued patience!

[#15]

First things first, it is terrible this platform is not customer-centric and we have to rely on making a forum post to reach someone... Those new fees that were implemented should definitely cover the costs for live chat support or phone agents... 

I have updated my payment method as it was previously not updated and two payment attempts failed before I did so (on my Client profile). I have now cleared my Client profile outstanding balance. But, I still can't apply to jobs on my Freelancer profile... 

Please advise. 

[#16]

Can someone assist me with this same issue? I started a new forum detailing particulars. I recently had a billing issue which has been resolved. Is there a timeline on when I will be able to apply to jobs again? 

[#17]

Hi Briyana,

We saw your posts in the community and converted them into a support ticket to give them the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[#18]

Hello Upwork,

I was searching for jobs to apply but I can't submit any proposal as Apply now button is disabled/grey and can't do nothing.

Please fix this issue asap.

[#19]

Hi Gurmeet,

Please refer to this support ticket for more information about the status of your account.

[#20]

Thanks Andrea for replying but I'm not able to respond for this ticket as there is no option to reply or confirm that. How do i solve this?

[#21]

Hi Gurmeet,

Thank you for your response and confirmation. Arjay here stepping in for Andrea. Could you please try responding through the email notification sent by the team linked to your case? Let us know if you're still having difficulties connecting with the team and we'll look further into that for you.

[#22]

Hello Everyone,

I need your helps to recover my accounts :((

Recently, My client account has been suspended because of posting a job that violated Upwork TOS. 

But why do my freelancer account is still suspended?

I also replied to this person on this ticket to show that I removed the job post, no longer do any further with freelacners for that job, and no longer start a contract related to that job. I have been waiting for one day but did not receive any message from him.

When do my account is activated again?

Thank you in advanced!!

**Edited for Community Guidelines**

[#23]

Hi Tran,

I'm sorry to learn about the status of both of your profiles. I can confirm that the ticket you've raised about the issue has been escalated to the appropriate team for further review. Please allow our team more time and you will be getting an update on this page once done. You may also coordinate with the team through the email you received and they will surely assist you accordingly.

[#24]

Thank you in advanced!. Just keep me posted!

Btw, do I lose Top Rated badge because of this?

Do I still be paid for current contracts in my freelancer account while it is suspended?

[#25]

Hi Arjay,

Let me know when the ticket I raised is solved. Because it has been created for 2 days (> 48 hours). Ând I need to recover My account asap.

Please let me know the answers.

Thank you in advanced!

[#26]

I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.