Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Good afternoon, I have the same problem, I wanted to file an appeal for restoration, but I received a letter that my account either does not exist or it is not blocked, although its registration was in 2019. Through the chat bot, I tried to explain my problem, I received an answer to my mail that my problem would be considered within 48 hours, attaching a link to a ticket from those support, but the problem is that I can’t see this ticket, because I need to log in your account to see the ticket, I had to register another account to write on the forum about this problem, I hope technical support will help solve this problem

[#3]

Hi Valeriy,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#4]

Hi Eyuel,

Thank you for reaching out to us. I checked on your support ticket and it looks like our team advised you to verify your account. They have provided you with a link where you can submit the required documents. Please refer to your ticket and don't hesitate to reply to the same ticket thread should you have further questions or concerns.

You can access your support tickets here or you may respond directly to the corresponding email sent to your email address.

[#5]

My account is restricted until I verify my identity and I have done that but still yet my account is under restricted how can solve this

[#6]

Hi Akinnagbe,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#7]

Hello!

I was notified that my account has been suspended and was instructed to contact customer support. After speaking with them, I was informed that the Trust & Safety team had sent me an email outlining steps I need to take to restore my account. However, upon checking my email, I found no such message.

The customer support representative suggested that I check My Requests, where I found a request to verify my account that had been marked as solved three days prior.

In order to recover my account quickly, what steps should I take?

[#8]

Hi Jevgeni,

Thank you for your message. I am sorry to hear about the action taken on your account. Please follow the steps listed on the support ticket that requests you to verify your account. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#9]

I am trying to applying on jobs but just unable to send any proposal. Kindly tell me the solution as I did not receive any notification regarding this matter.

Looking forward to hearing from you.

Regards,

Arooba

[#10]

Hi Arooba,

Thank you for your message. I checked your account and noticed that your Upwork account has been placed on hold. I can see that one of our team members has already notified you about the same via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#11]

Hi Upwork team and Community!

I am trying to appeal suspension of my old Russian-based account after moving to another country. But nothing happened. Just got email with text "However, the account you submitted it for either doesn’t exist or is still active (not suspended)."
My appeal request #40540749

Could you help me restore my acc?

Thank you!

[#12]

Hi Dmitrii,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#13]

 Thanks, I'll wait

[#14]

Dear Upwork Support Team

[#15]

Hi Zahra,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Suport andTrust and Safety needs to understand that some freelancers are Dyslexic, this affect the ability to understand some of the TOS

I have been banned, I have 5500 hours 250 k earnings I have worked on Upwork for 6 years.

If there is an issues or Concern it has to be explained to me clearly, so i can understand it. and what actions i need to take. the should be a check box i can tick. etc. 

Support, and  Trust and safety needs to understand that while there are bad actors there are also people with Dyslexia, who are doing there best to follow the rules and need help.

 Please dont discrimnate against me.

Thanks so much

[#17]

Hi Richard,

Thank you for your message. I am sorry to hear about the action taken on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#18]

Dear Upwork Support Team,

I am Faiza Ali and I am writing this from my friend's account because I don't have access to my own account
I am writing to urgently appeal the suspension of the Upwork account of my Upwork Account. ( https://www.upwork.com/freelancers/~01190d1b6ea47b5dba). I was surprised by the suspension and would like to address the issue promptly to resolve any misunderstandings or violations that may have occurred. I didn't receive any email from Upwork explaining the reason. 

I have been an active and dedicated member of the Upwork community for the last 3 years. Throughout my time on the platform, I have consistently maintained a high level of professionalism, adhered to Upwork's policies, and received positive feedback from clients.

I kindly request your assistance in providing specific details regarding the reason for my account suspension. This information will enable me to identify any shortcomings on my part and take immediate corrective actions.

I genuinely value the opportunities Upwork has provided me, and I am committed to rectifying any issues and ensuring compliance with all guidelines moving forward. 

Thank you for your prompt attention to this matter. I look forward to your swift response and the opportunity to continue contributing to the Upwork community.

Sincerely,
Faiza Ali

[#19]

Hi Zahra,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#20]

Your account is suspended. Please check your email for more information or contact Customer Support.

PLEASE WHAT SHOULD I DO IS MY ACCOUNT PERMANENTLY BLOCKED ? 

[#21]

Hi Magnus,

I checked but don't see any limitations on your account at the moment. Could you please confirm if you're referring to a different account? If so, please send me the account details via private message so I could check.

[#22]

i get this message anytime i try to login into my account

"Your account is suspended. Please check your email for more information or contact Customer Support."

please what should i do? is my account permanently blocked all i did was opt for visual verification after getting paid for by a client 

[#23]

Hi

I have 11 connects but I can't apply to any job. Can someone help me?
Also why can't I buy connects even though I have money in my upwork account

Thanks
Pau

[#24]

Pau, did you try a different browser? or clear the cookies of the browsers and then try. I hope this problem will sort it out. 

Otherwise, connect with the Upwork support team. They will help you in this regard. 

[#25]

It's still not working 🥲🥲

[#26]

Hi Jon,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.