Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

I have posted a job and I have started talking to someone, after a while my job got removed and Upwork asked for verification of my account even though I have added my credit card, but I have uploaded my ID CARD/Driver's License over 5 times and Upwork is denying my application again and again, what should I do? Upwork is giving me BOT answers and is not helping me.....

[#3]

Hi Kleant,

It appears that there's an issue with your location, as it's not currently updated in your account. Could you please visit your My Info page and update your address details? Let us know if you experience any trouble doing this so we can assist you further.

[#4]

I failed to add a billing method several times, and now my account is on hold.

Finally, I succeeded in adding a billing method but my account is still on hold.

I'm not sure when I can use my account.

[#5]

Hi Luciano,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information about the status of your account and further assistance.

[#6]

"We found a problem with your primary billing method and to put it on hold. Update it now."

This is the error displayed. I have no issues with my billing method - or at least this is what is shown -, nevertheless this error is displayed everywhere on my profile as if it's any forgettable that I'm suspended.

Anyway have a good day or night and remember mental health is what matters. 

[#7]

Hi Jana,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#8]

How can I get my account unblocked? It's been 72 hours and still no response, I opened a ticket talked to the support team, and even filed an appeal.  The support team told me they would escalate, Today I still have no response. How can I reach to someone and get an answer

[#9]

Hi Rodney,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#10]

Thanks Joanne for your response but it's been 72 hrs. 

[#11]

Sorry to write you here, I didn't know what to do to talk to a person from your support. There are no replies to my main ticket (#46264927). My work account is **Edited for Community Guidelines** I have been working on your site since 2022. I have been verified with you twice. And now, on March 22, 2024, I received a verification request again, and I passed it by uploading all the necessary documents. To what you wrote to me:
"Hi Tatiana,
We're sorry, but your identity document did not pass our review.
The ID you submitted does not appear to be a valid identity document.
At this time, you cannot submit proposals or work on our platform.
If you feel this determination was made in error, please contact Upwork Support.
Thanks,
The Upwork Team."
I replied to you by sending again my passport photos, myself with my passport, but I did not receive a reply. Help me to solve my problem please. I will send again all the necessary documents or video if you need. My client is waiting for me, he also called you for support because he wants to continue working with me and is worried like me. After all there was a misunderstanding.
Thank you in advance, Tatiana.

[#12]

Please submit the correct Documents, thanks

[#13]

i'm unable to submit proposal or reply to any proposal even though i'm having enough connects, please help.

[#14]

Hi Ajeigbe,

I am sorry to hear about the action taken on your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#15]

Hi Upwork Team, Joseph here again.

I'm reaching out again because I have expected a response from your team for 7 days now and have not gotten anything despite giving me a 2-day window. This blocked Upwork account is my means of livelihood for me and some other people and I can not afford to lose it because a client did not know about the TOS, I even told the client that it was wrong so I don't see my fault. I've been on this account for over two years now and have built and optimized it up to a point where I now have a client base and steady flow, losing it now over something I had no control over is grossly unfair. I have never thought of violating any of the TOS at any point. I would appreciate it if a team member could help look into my account and help reverse the blockage as I really have done nothing wrong. (Reached Out Using A Friend Account)

Kindly advise on the next steps to take. Thank you.

Joseph.

[#16]

Hi Joseph,

We certainly understand how important it is for your account situation to be resolved immediately. However, please be aware that sharing account information, let alone using another user's account, is a serious violation of Upwork TOS.

However, we want to assist you with your account concerns. Your case has been forwarded directly to the team handling the review. Kindly expect an update from one of the team members with more information and further assistance once your account is thoroughly checked.

[#17]

Thanks

The reason I begged to use a friend account is because I wasn't getting any reply from support both mail and other ways of reaching them

[#18]

Hello Arjay, Since your response I haven't gotten any mail from upwork support or team trying to help me with my account, I have sent over 15 mails and I am not getting responses, please whats the problem, my account was a top rated account when it got suspended now it is removed please look into it. Thanks

[#19]

Please Please Please resolve my issue !!

It has been now more than 25 days and it has not been clarified what I should do to recover my account.

After contacting the support, I received a message explaining my case, I recommended the case, but so far I have not received any response.

Will it take long?

What should I do now?

thank you

[#20]

I am new on Upwork. My account has been suspended. I didn't made any wrong mistake. Now i want to withdraw my amount please resolve my problem.

[#21]

Hi Muhammad,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Why my financial account is suspended now. I have filled every details, my tax info etc. I want to withdraw my earnings. Also I have an open ticket on account restriction, agents are not responding there. How can I suppose to move forward if no ones reply my message. I have been told I will get a response in max 48 hours, but now its 7 days above. Also, separately respond on my financial account suspension. Please this time respond to my appeal because whenever I file an appeal I have been told that I will get a response in other open ticket, but no one reply on that ticket. Upwork is a platform for all and a professional platform, I would expect a prompt respond from customer support. Thank You

[#23]

Hi Asif,

I see several support tickets have been set up with your account status concerns. Our support team addresses support tickets in the order they were received. We encourage you to coordinate with the team through a single support ticket on this page or your email so they can assist you accordingly.

Also, please avoid creating several tickets with the same concern so that they can address your problem more efficiently.

[#24]

Hello,

I hadn't logged into my account for a while, and when I recently attempted to do so, I encountered difficulties. The 'forgot password' feature didn't function as expected, as I didn't receive a reset email. Resorting to my old link, I found that my account was marked as unavailable. To seek assistance, I had to create a new account (this account). My previous account even had a valuable review, making its retrieval crucial to me. Please, check my despaired account through the following link: https://www.upwork.com/freelancers/~0161e5d894740573cf

Thank you

[#25]

Hi Vladyslava,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#26]

Hello there, 

My account is now suspended because of a customer paid through the direct link on March 19, 2024,  I reached out to the technical support for what I replied to now and I have not reached any solution I want to solve my problem, 

I connected with another technical support, he told me you already have open ticket and have not solve my problem and ignore me