Billing method

[14744e56]

"We found a problem with your primary billing method and to put it on hold. Update it now.""

What could be the issue here? I added my PayPal account with existing card.

Thank you!

[NikolaS · Accepted solution]

Hi Dzeneta,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[14744e56]

Thank you so much!! 

[b35a47ff]

Hello NikolaS, could you please help me with the same issue, "problem with your primary billing method and to put it on hold" I have already updeted many times, and It didn't work.

Thanks

[NikolaS]

Hi Diego,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d94cd540]

Hello NikolaS, I am having the exact same issue. I have already updated the billing method many times, and It still didn't work. Thank you in advance.

[70028288]

Hello Nikola, I have the same issue, i've updated my payment method, but it still hasn't resolved. Please help.

[LuiggiR]

Hi Christian,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[02fba070]

Hi Dzeneta!

I have same issue. Did your issue resolve?

[aa7b4318]

Hi, Dzeneta.

Did you solve the issue? I have the same issue.

[NikolaS]

Hi Branko,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e5c81991]

Hi Nikola could you help me? I already add my credit card but this still appears at top:

"We found a problem with your primary billing method and to put it on hold. Update it now.

Financial transactions for Teresa Bertran (95904946) have been limited. Please check your email for additional information or contact customer support."

I need help please

[LuiggiR]

Hi Teresa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e5c81991]

I need help, I already add my credit card but this still appears at top:

"We found a problem with your primary billing method and to put it on hold. Update it now.

Financial transactions for Teresa Bertran (95904946) have been limited. Please check your email for additional information or contact customer support."

I need help please

[75874c29]

Thank you for your continued support.

I have the same issue

1. "Financial transactions for Sena Masaru (96863158) have been limited. Please check your email for additional information or contact customer support."
2. We found a problem with your primary billing method and to put it on hold. Update it now.

Could you help me?

[ArjayM]

Hi Sena,

I've converted your post into a sup[port ticket to give your financial account concerns the attention it deserves. We'll have one of our support team members contact you on this page with further assistance.

[75874c29]

Dear ArjayM
Thank you very much!