Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Feb 7, 2020 01:42:14 AM by Miles W
I submitted the wrong country by accident when I was creating the account. Can a moderator change it back to Australia for me? Thank you.
Feb 7, 2020 01:48:24 AM by Goran V
Hi Miles,
Your country is now updated, if you have any additional questions let me know. Thank you.
Feb 7, 2020 08:43:33 AM by Oluwagbemi M
Could you help me change my country to Nigeria? Thanks in advance
Feb 7, 2020 09:15:35 AM by Bojan S
Hi Oluwagbemi,
Your Country was already changed. Thank you for reaching out to us!
Feb 7, 2020 09:21:28 AM by Oluwagbemi M
After refreshing to see if the country has been changed, it takes me back to the first page deleting everything I'd done
Feb 7, 2020 10:32:23 AM by Bojan S
Hi Oluwagbemi,
We'll have one of our agents reach out to you via a support ticket to assist you with completing your application form.
Thank you for your patience.
Feb 7, 2020 12:09:23 PM by Daniel P
Hi, Upwork community,
I am glad to be a member of community and hope you to resolve my issue ASAP.
Today I tried to register on Upwork.
In creating profile, I couldn't select my country because it was already selected as United State and it was disabled to change.
I am from Russia and I need to select as Russia.
Please help me with this problem.
Feb 7, 2020 01:18:11 PM by Bojan S
Hi Daniel,
I checked this for you and it looks like your Country was already changed to Russia. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Feb 7, 2020 11:53:50 PM by Samuel C
Hullo, im in a bit of a predicament. Im an american living in italy. i started the signing up process here at upwork, and select the US as my country because at first i thought that was gonna influence my language&job offers. Then turns out I need an american phone to verify, which I do not have (ive got an italian number, but upwork wont let me change the prefix from +1 to +39), as I live in italy. So i tried to go back and change my country, but it wont let me go back that far. So now im stuck in this sort of limbo, I cant go back nor complete the process. I cant even close my profile (i followed all ur guidelines) to create a new one start from scratch, because im not technically a user yet, so i cant access settings. Hope some support agent can help me out. Thanks.
Feb 8, 2020 01:15:29 AM Edited Feb 8, 2020 01:16:17 AM by Aleksandar D
Hi Samuel, and Daniel,
Samuel, I updated your country to Italy. Let us know if you need further assistance.
Daniel, one of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 8, 2020 10:41:53 AM by Casandra G
Hi,
I am filling out my profile for approval and I cannot change the country to enter my address, it is set only to USA. I am currently in Spain.
Thanks,
Casandra
Feb 8, 2020 03:29:20 PM by Joanne P
Hi Casandra,
I checked your account, and it looks like your country is set to Spain. You may continue adding the rest of your profile. If you need any assistance, please let us know. Thank you.
Feb 11, 2020 02:59:05 AM by Casandra G
Hi Joanne,
I tried again and It is not changed. When I get to the Location, it only shows United States.
It is quite frustrating because I have to fill in all the way to that point, and then I know I cannot do it, so I have to go all over again.
Would you help me, please?
Thanks,
Casandra
Feb 11, 2020 03:20:22 AM by Goran V
Hi Casandra,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Feb 8, 2020 02:31:57 AM by Rammel T
Im new here as a freelancer in Upwork. I am setting it up and now im in the location section. It's not letting me to change the country to philippines. All it has is just USA and it is grayed out. Hope you can help me. Thanks
Feb 8, 2020 03:06:45 AM by Aleksandar D
Hi Rammel,
Thanks for reaching out to us. I checked and it seems that your country is already set to the Philippines. Could you please try clearing your cache and cookies or use a different browser? Let us know if the problem persists so that we can assist you further.
Thank you.
Feb 8, 2020 08:33:13 AM by Mary I
I am trying to set up an account but the address section defaults to the US.Help please.
Feb 8, 2020 09:38:36 AM by Joanne P
Hi Mary,
I checked your account, and it looks like it is already set to Canada. You may continue adding the rest of your profile. If you need any assistance, please let us know. Thank you.
Feb 8, 2020 11:30:50 AM by Siddhant M
Hi Upwork Team,
I have moved to Canada. Kindly change my country accordingly.
Regards
Feb 8, 2020 01:42:02 PM by Nichola L
Siddhant M wrote:Hi Upwork Team,
I have moved to Canada. Kindly change my country accordingly.
Regards
___________________________________
You moved to Toronto, United States? When was that?
Feb 8, 2020 04:03:38 PM Edited Feb 8, 2020 04:05:52 PM by Nichola L
Preston H wrote:Toronto is in Ohio.
Yes, except that, that particular freelancer said he'd moved to Canada, which appears to have changed its hours to suit the FL.
And I forgot to add that he also stole his profile from someone on LinkedIn.
Feb 8, 2020 03:33:46 PM by Joanne P
Hi Siddhant,
I checked your account, and it seems like the team has already reached out to you requesting that you complete the ID verification process. Please follow the steps they shared with you so that you can complete this step. Thank you!
Feb 9, 2020 04:10:31 AM by Claudia C
Hi!
I am creating my profile and in "step 9 - Location", the button to choose the country does not allow changing to my country of residence, Portugal.
How should I proceed?
Thank you,
Cláudia Moreira
Feb 9, 2020 10:45:50 AM by Claudia C
Hi!
I was creating my profile and inside location i was unable to change to my country, Portugal.
Thank you,
Cláudia Moreira
Feb 9, 2020 03:19:49 PM by Joanne P
Hi Claudia,
I checked your account, I can confirm that your country is already set to Portugal. You may now continue adding the rest of your profile. Let us know if you need further help. Thanks!
Feb 9, 2020 05:46:55 PM by Juan E
Hi, I can't change my country from the USA to Argentina, can you help me with that?
Feb 9, 2020 07:57:47 PM by Avery O
Hi Juan,
A member of our team will reach out to you with more information about your account.
Feb 9, 2020 08:30:33 PM by Wendy H
Hi Community,
I have recently signed up with Upwork and I realised that I can not change the country bymyself. I was in Malaysia when I signed it ip and now in Singapore. But the country is unreviseble. Could you please help?
Thanks.
Wendy
Feb 9, 2020 09:08:52 PM by Avery O
Hi Wendy,
A member of the team will reach out to you with more information about your account.
Feb 10, 2020 01:24:35 PM by Hector R
Hi, I can not change the country from USA to Venezuela. I reported the issue few days ago. Please help me.
Regards.
Feb 10, 2020 02:09:15 PM by Bojan S
Hi Hector,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Feb 10, 2020 02:22:32 PM by Hector R
Yes, I erased cookies, then, changed from Chrome to Firefox. Now I am trying from another laptop to complete the registration, and I still have the same issue.
Feb 10, 2020 02:54:41 PM by Bojan S
I'm sorry to hear that the issue persists, Hector.
One of our team members will reach out to you directly via a support ticket to assist you with this issue.
Thank you for your patience.