Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Oct 5, 2019 01:56:36 PM by Joanne P
Hi Truly,
We have updated your country to Morocco. Please complete the phone verification process and if you need any assistance, please let us know. Thanks!
Oct 5, 2019 05:59:50 PM by Carmen J
I am in the United States and I am trying to fill out my contact information and address. The country is showing "Panama" and it won't allow me to change it or input my address as a result. How can I change the country to USA?
Oct 5, 2019 06:07:54 PM by Justin R
Hey Carmen,
Are you originally from Panama/was the account created while you where in Panama?
If that's the case it may have locked in that location for you,
I would just reach out to the support staff, via chat, and they'll definitely fix it for you 🙂
Oct 5, 2019 10:36:24 PM by Aleksandar D
Hi Carmen,
Thanks for reaching out to us. Your country has been updated as requested. Let us know if you need further assistance.
Thank you.
Oct 5, 2019 06:37:48 PM Edited Oct 5, 2019 06:50:20 PM by Noah R
on my profile, the Country is locked to the USVI and I can't change it. I do not nor have I ever been to the USVIs
Oct 5, 2019 10:18:56 PM by Aleksandar D
Hi Noah,
Thanks for reaching out to us. Please let us know the name of the country that you would like us to update your profile with.
Thank you.
Oct 6, 2019 12:26:50 PM by Joanne P
Hi Noah,
Your country has been updated to the USA. Thank you!
Oct 6, 2019 02:46:18 AM by Julia J
Hello, are there alternative forms of double verification aside from the mobile phone code? Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country, however I no longer have a stateside mobile phone number (only a Turkish number). How should I navigate this?
Thank you in advance for your help!
Julia Jakus
Oct 6, 2019 02:54:03 AM by Petra R
Julia J wrote:Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country,
Your location must reflect where you are. So it is not "more appropriate" to choose the US because you are not there. It is not a "native language" setting or a "citizenship" setting or a "which country do I like best" setting. It is "location," Your location is not USA.
If you are in Turkey, your location must be set to Turkey.
Oct 6, 2019 04:46:53 AM Edited Oct 6, 2019 04:47:27 AM by Julia J
Thanks! That clears it up. My follow up question then would then be: how do I adjust the country? Apologies for so many questions. I am new to the UpWork community.
Oct 6, 2019 05:04:40 AM by Aleksandar D
Hi Julia,
Could you send me the name of the country that you would like me to update your profile?
Thank you.
Oct 9, 2019 10:23:08 PM by Julia J
Oct 9, 2019 11:28:03 PM by Avery O
Hi Julia,
I have updated your country from U.S. to Turkey. You should now be able to update your address by going to your Contact Info page (Settings > Contact Info).
Please don't hesitate to post your questions here (if there are still any). Have a nice day!
Mar 4, 2020 11:19:59 PM by Cherry S
HI!
Can you update my country to the Philippines as well? I have the same problem as Julia. US citizen, but currently traveling.
Cherry
Apr 8, 2020 05:16:01 PM by Avery O
Hi David,
I have updated your country to Russia as requested.
Apr 8, 2020 08:13:42 PM Edited Apr 8, 2020 08:18:39 PM by Jose Mari D
Hi Avery,
Can you please help me change my country to New Zealand? Thanks in advance.
Regards,
JM
Apr 9, 2020 12:21:36 AM by Avery O
Hi Jose,
A member of the team will reach out to you with more information about your account.
Oct 7, 2019 05:04:30 AM by Voltaire D
Hi, just setting up my profile but I input my permanent UK address instead of my current location which is India as will be here for a few months organising my wedding. I have an Indian number for security purposes so please can someone help? thanks
Oct 7, 2019 05:24:51 AM by Goran V
Hi Voltaire,
Your country is now updated, once you`re ready feel free to add the rest of your address as well. Thank you.
Oct 7, 2019 02:07:41 PM by Surya V
Oct 7, 2019 02:55:05 PM by Bojan S
Hi Surya,
Please, let us know which country would you like to reflect on your account as your location.
We’d be happy to update it for you.
Thank you!
Oct 7, 2019 03:13:09 PM by Surya V
Oct 7, 2019 07:09:46 PM by Avery O
Hi Surya,
A member of the team will reach out to you with more information about your account.
Oct 7, 2019 07:45:32 PM by Surya V
Oct 7, 2019 08:22:00 PM Edited Oct 7, 2019 09:21:23 PM by Avery O
Hi Surya,
I should be able to close your account from my end. Could you please confirm if you would like your account to be closed? As a gente reminder, please know that regardless of an old account being closed, suspended, or the registration was not accepted, a user cannot have more than one account on Upwork.
On your next reply, kindly confirm if you would like to close your account.
Oct 8, 2019 08:59:56 PM by Avery O
Hi Fabian,
A member of the team will reach out to you with more information about your account.
Oct 9, 2019 02:37:05 AM by Arva T
I am at the stage of creating my freelancer profile and the country of my account was automatically set to UK. There is no way to change this given the current situation as all page requests going to account settings are redirected to create profile page (this is something that you should fix). Please change the country of my account to Romania in order for me to complete the create profile process and verify my phone number.
Oct 9, 2019 02:48:34 AM Edited Oct 9, 2019 02:49:06 AM by Goran V
Hi Arva,
I`m sorry about the inconvenience this had caused you and your country is now updated. Thank you.
Oct 10, 2019 02:16:19 AM by Marwa C
i am creating my profile and i am in tanzania right now but the default country that has been set is united kingdom and i cant change it to Tanzania can anyone help me please
Oct 10, 2019 07:19:38 PM by Ashish T
I'm trying to change my address to location but it ask me to "In order to change your address to the United States, you must first provide your W-9 tax information" even when I provided tax information