Can't login through authenticator

[63d96221]

I can no longer access my account using the authenticator because I changed phones and there was no way for me to connect with the authenticator again. Is there a way to remove it and elect another form of verification instead? Thank you!

[2fddee55]

I forgot the answer to my security question and I had to reset my password and it was successful until I had to login and submit a security reset form that would not be submit even though I had filled the form. I am unable to login to my main account that's why I had to login using this account and I have tried everything to contact support but none helped my situation. I hope the form will be submitted successfully because I have tried multiple times and it just stays at the same page. 

[ab2e03a1]

I can no longer access my account using the authenticator because I changed phones, mail is not functioning again and there was no way for me to connect with the authenticator again. Is there a way to remove it and elect another form of verification instead? Thank you

[759e32fa]

Hi Ibrahim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[jeapearl]

Im having the same problem. I can't login my account both in the upwork mobile app and in my browser, upwork requires authentication code from the mobile app, but i dont have access to my mobile app anymore. I would appreaciate help. Thank you!

[759e32fa]

Hi Jeany,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[ae57b0a8]

Hi Upwork Team!

I've reinstalled the authenticator app but now the codes in the authenticator app don't work. I've also tried phone verification but I haven't received any code. Can you please solve my issues and help to get access back to my account?

Thanks.

[759e32fa]

Hi Chaudhry,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[6477bbbd]

Every time I try and access my settings it asks me to enter a 6 digit code sent to my authenticator app. I don't have an authenticator app and never set one up with my account. How am I supposed to access my settings?

[ArjayM]

Hi Thomas,

Thank you for reaching out. One of our agents will be assisting you further directly via a support ticket to assist you with accessing your Settings. You'll also receive an email notification with their message. 

[6477bbbd]

I haven't been contacted by anyone

[PradeepH]

Hi Thomas,

I have followed up with the team and one of our team members has already reached you via a support ticket. You can access your support tickets here .

Thank you,

Pradeep

[gabrealdesigns]

are you logged into your upwork account on any other device?
You will have to edit it from the settings.
also, it brings out other options to sign in incase the authentication method is not available at the moment 

[7d841301]

I recently reset my android phone. I had the authenticator app on my phone, it got deleted. Now I can't change anything in my profile.
Now how can I connect it to my phone again.

md ruble

[AndreaG]

Hi Rubel,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[ycarale]

hi, i cant log in on my phone because it says i need to send the code from the authenticator app. i don't remember setting up this type of verification, too. 

[ArjayM]

Hi Yasmine,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[pammygale3]

Why isn't the Upwork website accepting my authenticator app 6-digit codes?

I was finally able to install the Google Authenticator app and went through my google account settings to set it up by scanning the QR code. So now, when I go to Upwork, which asks me to verify a code through a 6-digit code, my authenticator app makes one available. But there is a problem. When I put in the 6-digit code, Upwork says it is invalid. So I wait a few seconds for the authenticator app to regenerate another code. It does, and I enter it, but Upwork says the same thing, "the code you entered is invalid." I'm not sure how this authentication app is supposed to work, but it seems to work well on my end. Why isn't the Upwork website accepting my authenticator app 6-digit codes?

[ArjayM]

Hi Pammy,

Thank you for reaching out to us and reporting this here in the Community. I've also shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[kid_diezel]

Same here and since this keeps happening all the time I can't understand why no one from Upwork neither answered the question nor fixed the ongoing issue. Yes, I can log in with the key being sent to my email but I don't wanna do it every time I'm logging in smh. Admins, moderators, do something about this already please

[ArjayM]

Hi Boris,

Thank you for reaching out to us. We certainly understand your concern and I can confirm that there's no existing issue with our Two-step verification Security process. The Two-step verification (also known as two-factor authentication) helps protect your account at login by requiring you to enter a one-time code in addition to your password.

However, you can remove your two-step security verification at any time.

1. Go to Settings › Password & Security
2. Choose Edit next to your chosen verification method
3. Choose Delete
4. Confirm to delete and disable the verification method

I hope this clarifies. Thank you!

[7f1352c6]

I changed my phone and was not able to transfer my existing information as my previous phone was already damaged. I installed a Google Authenticator app in my new phone. I already set up my account by scanning the QR code. I can access to the 6 digit code but when I'm inputting it, Upwork says it is invalid. Thanks for the help

[559282fa]

I lost the old phone number I used for 2FA but I'm unable to submit the form, it says that I need to fill all the fields but all of them are filled, can you help me with this?

also, why is there no way to contact support directly I spent much time looking for a way but I found nothing, this is the first time I have had such an experience, I expected better, I had to open this temporary account so I can post here!

[ArjayM]

Hi Abdesamed,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[e992b3dd]

Dear Upwork support

I am unable to log in. Please contact me through my email so we can talk. 

Regards,

Lee 

Lee Nusbaum 

[LuiggiR]

Hi Lee,

I'm sorry to hear you're having trouble logging in. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.