Feb 17, 2021 05:04:43 PM by Angelica Elaine C
Solved! Go to Solution.
Mar 26, 2022 02:31:18 PM Edited Jan 13, 2024 06:07:04 AM by Pradeep H
Hi Irvin,
If you need help because you don't have access to your authenticator app anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Mar 7, 2021 06:54:35 AM by Nikola S
Hi Christian,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.
Mar 13, 2021 05:50:22 AM by Aamir K
Hi , I need a assistance in disabling the authenticator since I always get the "Authorize your device" page and don't have access to the authenticator app. I appreciate it if someone from the technical team can contact me through my email. Thank you!
Mar 15, 2021 12:21:21 AM by Tanveer A
Hi there,
I have problem with 2 step verification of my account. Previously i used authenticator app for two step verification but later on i had problem with my apps and authenticator was removed from myphone. Now i cannot assess my settings. How do i solve this issue?
Mar 15, 2021 01:09:37 AM by Aleksandar D
Hi Tanveer,
We'll have one of our team members reach out to you directly via email to assist you further with your account.
Thank you.
Mar 15, 2021 08:59:58 AM by Mihir P
Hi, I don't have access to my previous phone because of which I can't authenticate using the google authenticator.
I logged in into the same account in google but still I cant authenticate.because I coudn't import accounts before and it has its screen shaterred and I got a new phone instead.
How can I solve this problem ?
Mar 15, 2021 10:30:54 AM by Andrea G
Hi Mihir,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 16, 2021 01:42:19 AM by Angel B
I can't access my profile setting due to authenticator app to generate code error. I don't know where to get it. Can you please help me?
Mar 16, 2021 01:56:12 AM by Aleksandar D
Hi Angel,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 16, 2021 02:03:30 AM by AL S
When I factory reset my phone the authenticator app got deleted with its data.....Now can't access my user settings because it is always asking for the authenticator app code...Need help TIA
Mar 16, 2021 02:15:16 AM by Aleksandar D
Hi AL,
One of our agents will reach out to you directly via email to assist you further.
Thank you.
Mar 17, 2021 07:03:31 AM by Bogdan T
Hello, is there a way for me to remove 2 factor authentication method for logging in since I deleted the authenticator app and now I have no ways of accessing my account.
Any help would be appreciated.
Best regards.
Mar 17, 2021 07:38:13 AM by Andrea G
Hi Bogdan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Mar 27, 2021 02:33:40 PM by Shiloh R
Hey! Please help!
I setup google authenticator with my old phone and then it crashed and now I can't access my profile or change my account settings without a google authenticator code and I can't get the code, because my phone crashed! Can someone help me reset my two factor authentication or if there is another solution?
Thank you!
Mar 27, 2021 04:10:20 PM by Luiggi R
Hi Shiloh,
I'm sorry to hear about what happened with your phone. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jun 21, 2021 04:22:26 AM by Treza N
Jun 21, 2021 04:31:05 AM by Aleksandar D
Hi Treza,
I'm sorry to hear about that. One of our team members will reach out to you directly via email to assist you further.
Thank you.
Jul 7, 2021 11:06:27 PM by Abilfazal T
Hi,
I recently changed my phone and when I installed the authenticator app, I had lost my code and can't find options to get it back
Any help would be appreciated
Thank you
Jul 7, 2021 11:07:46 PM by Aleksandar D
Hi Abilfazal,
We'll have one of our agents reach out to you directly via email to assist you further.
Thank you.
Jul 22, 2021 11:07:07 AM by Gabriel G
Jul 22, 2021 12:05:19 PM by Andrea G
Hi Gabriel,
I checked and I believe the code you're referring to is the Authenticator app code. Please note this code is not sent to you, but rather you consult the current code generated by your authenticator app. You can find more information on how this works here.
If you need any further assistance please let us know!
Sep 22, 2021 08:04:46 AM by Joao David De Souz A
Hi, Community.
Today, I was going to do Authenticator app code in Password & security.
So I have installed Google Authenticator App on my phone.
And then I tried to scan QR code and put the code in input field.
But that said me, invalid number.
Please help me.
Sep 22, 2021 09:23:37 AM by Bojan S
Hi Joao David De Souz,
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Thank you!
Oct 2, 2021 07:09:12 PM by Ateeq S
I want to open settings but for that when I sent 3 times code and pasted on upwork all of the three times upwork said that the code is invalid. kindly fix the issue asap
Oct 2, 2021 08:20:31 PM by Pradeep H
Hello Ateeq,
I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you.
Pradeep
Feb 8, 2022 08:09:53 AM by Dishan N
Hi.
I used the Google Authenticator application for the security of my Upwork account. But a few days ago I formatted my mobile phone. How do I use Google Authenticator again?
Thank you.
Feb 8, 2022 08:52:55 AM by Andrea G
Hi Dishan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Mar 23, 2022 05:38:49 AM by Hassam S
Hi Andrea,
I am also facing exactly the same issue.
I first tried using Text Message authentication but didn't received any text message.
Then I tried with Google Authenticator app and provided correct codes multiple times but getting the error continuously.
Mar 23, 2022 06:47:13 AM by Andrea G
Hi Hassam,
Someone from our team will reach out to you via support ticket in order to assist you further.
Mar 2, 2022 03:43:32 PM by Gabriel G
Go to the settings on your account, go to security, you will see the authenticator option there.
You can the new one there and just remove the old one you were using before
Mar 2, 2022 03:41:15 PM by Gabriel G
If you can log in on your PC, do these simple steps
-go to settings on your account on your PC
- Go to security
-enable all of the 3 verification methods available
You can also remove one authenticator app and delete the one you were using before.
Let me know if this solves your problem or you need a more specific solution.
Mar 26, 2022 11:59:03 AM by Irvin P
every time I log in to my laptop it always asks for the Two-step verification code from my phone or email even if I check the box that says "remember this device". How can I make this site to remember my laptop so I won't have to deal with the Two-step verification every time I log in.
Mar 26, 2022 02:31:18 PM Edited Jan 13, 2024 06:07:04 AM by Pradeep H
Hi Irvin,
If you need help because you don't have access to your authenticator app anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Apr 25, 2024 01:50:43 AM by Jaimie Ailene A
I forgot the answer to my security question and I had to reset my password and it was successful until I had to login and submit a security reset form that would not be submit even though I had filled the form. I am unable to login to my main account that's why I had to login using this account and I have tried everything to contact support but none helped my situation. I hope the form will be submitted successfully because I have tried multiple times and it just stays at the same page.
Jul 17, 2022 12:07:38 AM by Ibrahim I
I can no longer access my account using the authenticator because I changed phones, mail is not functioning again and there was no way for me to connect with the authenticator again. Is there a way to remove it and elect another form of verification instead? Thank you
Jul 17, 2022 03:40:53 AM by Annie Jane B
Hi Ibrahim,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Sep 14, 2022 03:38:44 AM by Jeany Pearl M
Im having the same problem. I can't login my account both in the upwork mobile app and in my browser, upwork requires authentication code from the mobile app, but i dont have access to my mobile app anymore. I would appreaciate help. Thank you!
Sep 14, 2022 07:33:05 AM by Annie Jane B
Hi Jeany,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.