Can't make my team members Exclusive

[#1]

Hello!

I'm facing an issue with an invitation to my team members to make the an exclusive one.
It says " The member has affiliation with another agency or active contracts/proposals and can't be exclusive."
But they don't have any active contracts or affiliations with other agency.

Thank you.

[#2]

Hi Nichita,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep