Can't send a message on my Upwork network connection

[rahayags]

Hi,

I added some professionals to my network connection, and they added me to their connection but I can't send them a message.

The error says:

"Failed to get user organizations."

Thanks for your help!

[ArjayM · Accepted solution]

Hi Rose Ann,

We truly appreciate you reaching out and bringing this matter to our attention. I have checked and found that our engineering team is already aware of this error and is working on resolving it. We'll keep this thread updated with more information. We seek your patience and utmost understanding while sorting this out for you. Thank you!

Update: This issue has been fixed and the error should be showing when messaging members of your network. We appreciate your patience while our engineers were addressing this issue. We'll be closing this thread since the issue has been resolved. 

[rahayags]

Hi, thanks for getting back to me. When do you think this could be fix?

[patrylo-scott]

Same issue. 

[rahayags]

Hi any update on this?

[rebeccakirungi]

I have been facing the same issue.

[rahayags]

Hi Rebecca, is your network connection already working?

[rebeccakirungi]

Hi Rose, 

Not resolved yet

[rahayags]

When are you going to fix this? I'm still receiving the same error

[dedb8a46]

Same here. Any updates when is going to be fixed?

[rebeccakirungi]

Hi Rose,

No, it is not working for me.

[f01cc712]

i'm having the same issues too. 

[shahzaib7109]

Facing same problem. I hope it gets resolved soon

[4cd25cf5]

Unable to send a message to a freelancer which are on my network. It pop up a message Failed to get user organizations. 

Can anybody can hep me? 

[rahayags]

Still no update? It's been almost one week already.

[j_spitler]

Hi Rose,

Have you found a solution to this issue? I am now experiencing the same problem.

[rahayags]

Hi Jeannie,

Not yet. I tried to follow up but still no solution. 😕 

[myselfadnan]

Same issue! 

  There is still no fix. Upwork needs to fix this feature on a priority basis  

[rahayags]

I agree. It's been two weeks already and still NO ACTION.

[rahayags]

Automatically marked as solved though they are not yet giving solution on this.. ☹️

[muhammad_umairq]

I am facing the same problem.

[al_hayes]

Getting the same issue here right now. Makes the whole network section pointless?

However, I just saw this thread marked as solved, so I followed the amazingly informative solution which was clearly not a copy-paste job, but sadly it didn't seem to have solved the issue for me. I'm glad it did for whoever accepted the solution though!

[rav1kant]

I am getting this error even now. Has there been a fix for this yet? This is a hindrance. A big one when it comes to the feature "Your network". Also, why is this marked as "Solved"? The "Solution" response takes me to "Our team is working on this." That is not a solution.

[webnins]

Hi, I'm also facing the same issue still. Did they update anything? 

[rahayags]

Hey guys, it's working now on my end. Try it out! Thanks upwork.

[myselfadnan]

Finally its fixed, Thank you Upwork! and Thank you Rose for your thread

[mmichelv]

It's not fixed 

[NikolaS]

Hi Mykhailo,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.