Can't send an offer

[2e0e1572]

I want to send an offer and the amount i wanted to pay has deducted from my card but there's error!
the fixed price ammount has deducted but it says this error " Sorry, we couldn't charge the billing method you selected "

and the chat bot is so cunfusing can i get an agent assistance !!?

[2e0e1572]

please someone help !!!

[NikolaS]

Hi Yasir,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[2e0e1572]

what username and password should i use for the support ticket page ?

[759e32fa]

Hi Yasir,

Just make sure you logged in to your Upwork account then visit the link that Nikola provided and it will take you directly to your support ticket page. 

You may also access your support ticket by going to your "My Requests" page.