Cannot enter the address- (Street)

[aatikahh]

Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too. 

I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further

[f3cb2170]

Having the same issue here

[JoanneP]

Hi Odara,

I checked, and I can confirm that one of our team members have already reached out to you via a

support ticket regarding your concern. Please check your ticket number: 28714514. Thank you!

[kmateka]

The problem still persists for me. The autocomplete request goes through but returns nothing. I tried it with "Prague" as the capital city of the Czech Republic but found nothing.

[g_vasilevski]

Hi Kristian,

Our team will reach you to you via ticket as well and will assist you further with your address. Thank you.

[706046bb]

I am having the same issue. The system will not accept my address and it is not available from the drop-down list. 

Thanks,

Tina

[BojanS]

Hi Tina,

We'll have one of our agents reach out to you directly to assist you with this concern. 

Thank you for reaching out to us. 

[sapegaan]

Hello!

I fill out my profile, but I can't find my city in the list of Locations section (Bobruisk, Mogilev region, Belarus), so I can't complete my profile.

I will be very grateful if you help me!

[BojanS]

Hi Anastasiya,

We'll have one of our agents reach out to you directly to assist you with your concern. 

Thank you for reaching out to us. 

[alwaysbesure]

Hi! I’m trying to set up my profile but in step 9 of 10 I can’t fill in my city Willemstad. The country is Curacao and as far as I see it’s spelled correctly.

[AleksandarD]

Hi Rafael,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[kimberleycvc]

New to upwork, stuck on step 9; it is not recognizing my legitimate city and state.  can't move on to verify and get started. any suggestions? 

[AleksandarD]

Hi Kimberley,

I checked but couldn't replicate the issue. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.

Thank you.

[kimberleycvc]

Thanks for reply.  I cleared cookies and also tried brand new browswer that had no saved information and it still doesn't recognize my address. It isn't even recognizing my city as a city within my state.  

[JoanneP]

Hi Kimberley, 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[3cf30aa5]

Hello everybody, I am currently in the process of creating my account with upwork but i'm struggling with the adress info as the tool does not recognize my city so it cannot be filled for me to complete the registration process successfully.

[BojanS]

Hi Mamoune,

One of our team members will reach out to you directly to assist you with this concern.

Thank you!

[c65f1c8c]

Hello. Setting up my profile but my address down not appear. Any suggestions. Thank you.

[BojanS]

Hi Rashida,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[poojajagetia]

Not able to complete my profile because my city name is not listed. Now what to do ?

[AleksandarD]

Hi Pooja,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[abuonviri]

Without giving away personal information, the address suggestion box does not permit me to enter my correct street address. Is there a way I can override this or request a customer service rep manually correct the address?

[BojanS]

Thank you for reaching out to us, Augustus.

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

[duckett-nathan]

trying to apply for jobs and i keep getting the "To submit a proposal, update your address" error

i've updated the address everywhere in the settings, attempted on multiple browsers and cleared out the cache to restart the browsers, still getting the error, not sure what else to attempt?

[AleksandarD]

Hi Nathan,

Thanks for reaching out to us. I checked and it seems that you are missing a city field from your Location section. Please go to Settings > Contact Info and add your city. 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information on how to update your profile photo.

Thank you.

[b40a2278]

My address is not recognized during the profile setup. It does not appear in the dropdown system but definitely does exist.