Cannot enter the address- (Street)

[aatikahh]

Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too. 

I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further

[759e32fa]

Hi Syeda,

Thank you for reaching out to us. Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know so I can have the Customer Support team further assist you with this.

[b3c89843]

No , it doesn't let me type in the address manually.

[PradeepH]

Hi Syeda,

Thank you for your message. Please try typing a few characters of your address in the Street address box and if you do not see your address in the list, please select any random street address. You will receive an error, 'Unable to recognize your street number' and get an option to 'Enter address manually'. Feel free to message us if problems persist.  

Thank you,

Pradeep

[7396dbf8]

[759e32fa]

Hi Ali,

Thank you for reaching out. Could you please try entering your street address manually on the first box?

If the issue persists, please let me know so I can have the Customer Support team further assist you with this.

[7396dbf8]

,Hello Annie Jane

Thank you for your time, i can't typing in my street address manually on the first box

[759e32fa]

Hi Ali, 

I appreciate your response. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[762a0dae]

I moved to Canada from india and now i want to change my location but Upwork not accepting verification i want help on this topic,

[759e32fa]

Hi Mohit,

Thank you for reaching out. I checked and it looks like you were able to successfully change your location. Please let us know if you need further assistance!

[ayeshamasood0]

same issue

[ArjayM]

Hi Ayesha,

I'll have one of the support team members assist you further via a support ticket. Kindly expect an update on the ticket here once your report is fully reviewed.

[bf45e19c]

i can't enter the street address

[PradeepH]

Hi Mehmet,

Thank you for your message. Please try adding your address and click 'Enter address manually' when you do find your address in the list.

Thank you,

Pradeep

[b279e19e]

Hello, I am having the same issue. I am unable to type in my street address. Can't do it manually either. The box on top is not allowing me to type 

[NikolaS]

Hi Risha,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[1184571b]

I can't enter the street address as the data bar is not working and not allowing me to type anything.

[ArjayM]

Hi Zawaar,

Thank you for reaching out and welcome to Upwork! I tried but wasn’t able to replicate the issue you’re describing. I can also see an address that's been added to your account. If you still need assistance editing your address, could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. You can then edit your address by going to Settings> Contact Info> Proceed to edit by hitting the Pencil Icon here.

[a25a35d0]

Kindly check and review. I can input my city and number but the street address cannot be completed. I simply cannot manually type the address, there's no clickable textbox.

Please resolve.

[NikolaS]

Hi Geraldine,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[94e5cb83]

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[ArjayM]

Hi Batuhan Murat,

Firstly, welcome to Upwork! I'm sorry to hear that you're having difficulties adding your address. I'll have one of the Support team members assist you further via a support ticket. Please don't hesitate to communicate with the team on this page once your ticket is ready.

[0030a094]

Hello, I'm Yenal KOCER.

I am trying to create an account on Upwork, but whatever I write in the "Fill in your street addresses" section in the address add section is not accepted and I cannot create an account. I saw that many people are victims of this issue, can you help me?

[759e32fa]

Hi Yenal,

Thank you for reaching out. Could you please make sure you're using a supported browser? Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know so I can have the Customer Support team further assist you with this.

[f1ca4e65]

I have the same problem. Can you also contact me directly to solve it?

[759e32fa]

Hi Artem,

Thank you for reaching out. Could you please make sure you're using a supported browser? Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know so I can have the Customer Support team further assist you with this.

[f1ca4e65]

Hi, Annie!

I have the last version of Chrome and I can't address manually.

[AndreaG]

Hi Artem,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[eef62e83]

Hello, I am having the same issue. I keep getting "This address could not be found. Try to select another from the list." & I DO NOT have the option of adding the address manually. 

[JoanneP]

Hi Natasha,

I've escalated your concern to the team. One of our agents will assist you directly via a support ticket.

[a970bb70]

Hi! I'm having the same issue adding my address. I'm using Chrome, and the address field is there, but I can't type anything in it, so I can't finish setting up my profile.

[AndreaG]

Hi Sara,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[0f40fb9e]

 

Good evening, 

Unfortunataly, I cannot fill my street adress because the window does not work (I cannot write in it). Could you help me please. Thank you in advance!

[518a1cfc]

The problem still goes on. After I entered the street address, it still asked me to enter the street address. Please help

[NikolaS]

Hi there, 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Your profile photo should be a clear, headshot-style photo of you which is cropped from the top of your head, and just below your shoulders, and -

• you are not wearing sunglasses in the photo;

• it is not a logo or clip-art;

• it is not a group photo; 

• the photo was not digitally-altered 

Please check this help article for more information on how to update your profile photo.

[f2bde835]

Hello,

I'm not too sure where to post this, but I have been very frustrated trying to enter my street address and it keeps saying it is not being recognised. I've tried various combinations but nothing seems to work and I can't complete my profile. I've never had this problem on any other website.

Regards

Colin

[f2bde835]

Solved it. I needed to upload a photo (I didn't use my own photo for privacy reasons).

[50c71536]

I am new and trying to set up my profile.  I am unable to locate my city in the drop down menu and when I type it in by hand, it does not recognize the city.  I would like to move on and get started!  What can I do to fix this?

Christine Fritz

[ArjayM]

Hi Christine,

Sorry to hear you're having difficulties adding your address. Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know with a screenshot of what you can see from your end and I'll have the Customer Support team further assist you with this.

[50c71536]

It will not recognize that Springfield,  NE is a place.........Nebraska is not an option!

[ArjayM]

Thank you for your response and confirmation, Christine.

I have shared your report with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page.