Cant buy connects or change membership

[#1]

Cant buy connects or change membership, please help

[#2]

Hi Aibulat,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[#3]

Hello Annie I am having trouble with Buy Connects, and it does not appear that I can get in touch with Customer Support to get this resolved.

Regards,

Muhammad Nauman

[#4]

Hi Muhammad,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

I am not able to purchase connects for my profile

[#6]

Here is the image, Also I am not able to create a support ticket. 

[#7]

Hi Shivam,

I'm sorry to hear you're having trouble purchasing Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Thanks a lot for a quick response. 

[#9]

Not able to purchase Connects

[#10]

Hi Ahmad, 

Thank you for reaching out to us. Could you please share more information about the issue you are experiencing? If possible, please share a screenshot from your end so that we can assist you accordingly. 

[#11]

Hi, I have same issue and also i am not able to see upwork chatboot for requst to ticket. I am confused my profile connects also showing '0'.
Thanks!

[#12]

Hi Tasaddaq,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

Hi Nikola!

Same issue I have.

*Failed to load the Connects transaction details. Please try again. If the issue persists, please contact Customer Support.*

Please help.

Thanks

[#14]

Hi Eanne,

Thank you for reaching out and bringing this to our attention. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi Nikola, 

Im also having the same problem. 

I have log in from different device, the error is still the same. 

Kindly help resolve.

Thanks. 

[#16]

Hi Ganiyat,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Thanks Luiggi

[#18]

Dear concern,

My name is Towhidul Islam, and my user ID is df53e000. I was trying to change my membership plan for Buy Connect but failed. Can you please tell me what kind of problem there is with my Upwork account? I already sent a mail to **Edited for Community Guidelines** but have not received a response from there. Please help me. Can anyone give me a customer support email ID to solve this problem? 

Below is my profile link. 

www.upwork.com/freelancers/~01d199309defd8df01?viewMode=1

Please see the attachment for detailed information.

Thank you

Towhidul Islam

**Edited for Community Guidelines**

[#19]

Hi Towhidul,

I would be happy to help. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#20]

Hi ArjayM. I have the same problem. 

[#21]

Hi Egor,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22 · Accepted solution]

Hi All, 

I would like to let you know that the issue with purchasing Connects and upgrading Memerships is now resolved. We will be closing this thread from further replies.