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d0beb4db
Community Member

Cant change surname

Hi. I can not create a request, I can not contact support. 

 

I clicked get paid now payment and it was approved. But After that, I realized only the capital letter of my surname is shown, I want to change but I can't. What will happen now? Could I get payment? It was my whole salary. I need help urgently. Please I can not contact anyone.

1 REPLY 1
ArjayM
Moderator
Moderator

Hi Arzu,

 

I've checked the transaction you're referring to via wire transfer and confirmed that it was successfully processed. We process wire transfers within one business day, but they may take up to seven days to arrive in your bank account. Feel free to message us if you do not receive funds after 8 business days.

 

Additionally, if the name on your bank account doesn't match your verified name on Upwork, go here to learn how you can fix it. Thank you for reaching out!

 

~ Arjay
Upwork
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