Mar 30, 2021 09:02:38 AM by Quinn A
Hello, I am new to Upwork and need to change the email I signed up with. I have followed all advice I found (go to Contant Info and change there), but there is no option for me to change it anywhere on my Profile Settings.
Solved! Go to Solution.
Mar 30, 2021 09:55:30 AM by Andrea G
Hi Quinn,
That's right, you should be able to update your email address by going to Settings > Contact info and clicking on the pencil icon next to "Account."
Could you please send a screenshot of the issue you're seeing when trying to do this so we could check?
Thanks!
Mar 30, 2021 09:55:30 AM by Andrea G
Hi Quinn,
That's right, you should be able to update your email address by going to Settings > Contact info and clicking on the pencil icon next to "Account."
Could you please send a screenshot of the issue you're seeing when trying to do this so we could check?
Thanks!
Mar 31, 2021 10:33:37 AM by Quinn A
Great! It had been sending me to "Passwords and Security" when I clicked Contact Info. I just had to answer a security question and then it allowed me to change my email. Thank you for the help!!
Sep 3, 2021 02:41:06 PM by Norman M
I initially signed in via Google but now wish to change to a direct sign-in. How do I change my email address - tried the above and haven't yet found an option to change it. Thanks!
Sep 3, 2021 03:06:27 PM by Andrea G
Hi Norman,
To disconnect the Google Sign-in feature you'll need to go to Settings > Connected Services instead.
Sep 4, 2021 09:57:59 AM by Norman M
Sep 4, 2021 11:13:37 AM by Andrea G
Hi Norman,
You will need to sign in to your account to access your Settings, yes. If you're having any trouble logging in please let us know so we can help.
Please keep in mind that creating multiple accounts is a serious violation of Upwork's Terms of Service.
Feb 20, 2023 08:39:20 AM by Yana G
Hello. I registered via google account and now want to connect another google account instead. So basically i want to change email my account is connected to. What is a procedure for that?
Feb 20, 2023 10:20:23 AM by Nikola S
Hi Yana,
Thank you for reaching out to us. One of our team members will reach out to you directly via email to assist you further.
Mar 21, 2023 02:22:59 AM by Yana G
No one reached me. Please advise how to proceed with email change.
Jan 31, 2022 10:28:02 AM by Muireann C
Hi Andrea,
I'm having the same issue. When I click change contact info, it is showing me the password and security question pop up. How can I change my email address?
Kinr regards,
Muireann
Jan 31, 2022 11:15:10 AM by Bojan S
Hi Muireann,
It looks like you were able to update your email address just recently. Feel free to reach back to us if you still need any assistance.
Thank you!
Aug 5, 2022 12:08:26 PM by Dawn W
Hi ... I also want to change my email, so went to "settings," but do not see "Contact Info," nor do I see any other option to change my personal information. Help?
Aug 5, 2022 04:40:23 PM by Annie Jane B
Hi Dawn,
Thank you for reaching out to us. Could you please try going to this page? Please let us know if you need further assistance.
Aug 6, 2022 05:45:38 AM by Dawn W
I think I've found the answer ... I went to the link you sent. It wanted me to verify the answer to the security question I set up when I opened my account. I was never asked a security question. Then, I thought maybe I missed an email verification, so I went back to the email I signed up with and checked my inbox and my junk folder ... nothing.
For what it's worth, I tried to sign up with another email to start, but something went awry, so I used the one I'm trying to change now. I think there might be some bugs in the sign-up process.
So ... now what?
Aug 6, 2022 09:45:22 AM by Annie Jane B
Hi Dawn,
Thank you for responding. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 31, 2023 12:13:03 AM by Muhammad A
i was convert my gmail account to icloud account on my upwork profile so now i login my work account so cannot login it seems show This email address uses Google Sign-In. please slove my problem
Apr 15, 2024 08:48:29 AM by Kernan C
Hi, Andrea, I'm trying to change my email address but the system is telling me that the new email is already in use. Can you help? Thanks.
Aug 30, 2022 03:08:10 AM by Volodymyr S
Hi,
i need to change the email and when i try to do so, got the error: "This email is already in use.". The new email was used in the past for other account, but currently that account is deleted.
Aug 30, 2022 06:05:32 AM by Annie Jane B
Hi Volodymyr,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Sep 1, 2022 03:14:22 PM by Oscar E B
Hi, I also want to change my email address, in my case when going to Settings > Contact info I do see the pencil icon next to "Account." But it seems like the button itself doesn't work, I click it and click it and nothing happens (it just gets shaded) I've tried on both my PC and cellphone with no success. I do have my security question set up, I even got verified with my ID and still nothing. I believe it's a glitch? Can somebody help please?
Sep 1, 2022 03:24:31 PM by Oscar E B
I'm also having this problem. I went through all the solutions on this thread and nothing works.
In my case when I goto Settings > Contact info I do see the pencil icon next to "Account." But when I click on it nothing happens, as if the button itself didn't work. I have setup my security question. I even verified my acct with my ID but the button still doesn't work. I'll appreciate some help, thank you.
Sep 1, 2022 04:42:26 PM by Arjay M
Hi Oscar,
I have escalated your concern to the appropriate team for further review. One of our team members will be reaching out via a support ticket with further assistance on how to proceed with your concern. You can access your ticket and communicate with the team on this page.