Jan 23, 2023 05:42:51 PM Edited Feb 3, 2023 12:33:55 PM by NikolaS N
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure,upwork needs to review the security of your connection before proceeding."
I've already uninstalled my old tracker and installed a new one but with no success.
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Solved! Go to Solution.
Feb 3, 2023 12:37:14 PM by NikolaS N
Hi All,
Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
Oct 2, 2022 11:43:34 PM by Christopher M
Hello great freelancers,
I changed my Personal computer, logged into my Upwork account, and downloaded the Upwork time tracker to get started for the week's work. However, it keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have a hourly contract I need to start working on ASAP and the app is misbehaving. Please Customer Service Consultant | Blake , I will appreciate if you could assist with this.
Thanks,
Chris.
Oct 4, 2022 10:24:20 AM by Christopher M
My time tracker has failed to update time, it is stucked to the time imputed since 12 pm WAT + 1 time.
I will appreciate a support regarding this. It is taking screenshots, I just want to be certain if I will get paid for the times not reflecting over the time I worked without hours update.
Oct 14, 2022 12:56:34 PM by Nico Y
Hi, I have the same problem, my tracker is still charging, it has been charging for more than 2 hours. I need to finish a job, if someone can give me a hand I would appreciate it.
Oct 14, 2022 02:38:35 PM by Arjay M
Hi Nico,
I have escalated your report to the relevant team. One of the members will be assisting you further via a support ticket that can be accessed on this page once been set up. Feel free to coordinate with the team if you have questions or other concerns.
Oct 17, 2022 08:06:20 AM by Akhil S
I have the same isssue 'Checking if the site connection is secure' not loading timer, please help
Oct 17, 2022 08:12:27 AM by Johnathan M
Christopher,
Sorry to hear you're having a problem.
For future reference...Personally, I NEVER agree to work using the Upwork time tracker - if I'm getting paid hourly, I always ask the client to okay "Manual time" entries. Using the time tracker is just too much aggravation, even when it's working properly.
Best wishes,
Jack
Oct 22, 2022 10:02:23 PM by Christine C
Hi. I have the same issue as well, it has been 4 days and I still can't use the timer. If you could help please
Nov 11, 2022 10:06:21 AM by Pooja J
Hi,
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Nov 12, 2022 01:53:17 PM by Karl A
Hi,
I'm also having an issue with the time tracker. It also keeps Checking if the site connection is secure. 11 hours of work doesn't not reflect in my work diary since this happened. I would appreciate your immediate support. Thank you.
Nov 17, 2022 02:41:55 AM by Yafet B
I am also having the same issue. I have gone through all the help articles but I can't find anything. Please I really need help.
Nov 1, 2022 10:49:03 PM by Hassan Rehan M
Hi!
I am using arcolinux, which is arch based distribution. I am stuck at the "Checking if site connection is secure" screen. I have tried installing app with different suggest ways in the Upwork community, but getting the same problem.
Nov 1, 2022 11:02:38 PM by Annie Jane B
Hi Hassan,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 6, 2022 01:24:22 AM by Gill S
I am having the same issue. I have a contract that does not allow adding manual time. This project is time sensitive and I care about my reputation, especially my JSS.
Dec 6, 2022 03:22:52 AM by Annie Jane B
Hi Gill,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 6, 2022 04:14:22 AM Edited Dec 6, 2022 04:15:21 AM by Gill S
Thank you. Upon checking, there is no new ticket related to my concern.
Dec 6, 2022 07:26:41 AM by Annie Jane B
Hi Gill,
Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 16, 2023 10:03:38 PM by Karl A
Hi, May I ask for your help. On my tracker it keeps showign the Connection Lost, and the time that I logged is not uploading in my work diary.
Apr 9, 2023 07:17:36 AM by ILLIACE Z
You have to connect to your Upwork account and restart, if it continues then uninstall and reinstall
Dec 12, 2022 08:32:05 AM by Muhammad Waseem S
Same issue with my desktop time tracker, i sumbit a ticket and after 8 hours past no response from upwork support.
Dec 12, 2022 12:04:54 PM by NikolaS N
Hi Muhammad,
Thank you for reaching out to us. I checked and it looks like you shared on your ticket that the issue you experienced is now resolved. Could you please clarify if you need further assistance?
Dec 21, 2022 05:44:59 AM by Annie Jane B
Hi Annacel,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 2, 2022 01:40:49 AM by Hassan Rehan M
Thanks!
but when I am clicking the ticket link, it is asking for my email and password. I have logged In via Gmail, so which email and password should I insert here?
Also, it is not showing my profile image on that particular page
Nov 2, 2022 01:03:43 PM by Tea V
Hello, having a problem with "Checking if site connection is secure" screen. I have tried installing app, but getting the same problem. I'm using Brave browser.
Nov 2, 2022 04:35:15 PM Edited Nov 2, 2022 05:09:53 PM by Arjay M
Hi Tea,
I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.
Nov 2, 2022 02:31:53 PM by Mercedes C
Hi,
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Thanks,
Mercedes.
Nov 2, 2022 05:12:42 PM by Arjay M
Hi Mercedes,
If you are unable to log time on an hourly contract listed in the app, please close the app and log in to your Upwork account from your internet browser. Then, clear your cookies by going here and restarting the app. You can also check this help article for known fixes for your Desktop App.
Nov 3, 2022 11:07:59 AM by Mercedes C
Hi Arjay,
Followed the steps and the issue is not resolved.
Would appreciate more feedback.
Mercedes.
Nov 5, 2022 01:22:20 AM by Katrina R
Hi. I have issues after downloading the desktop app. It says to check if connections are secure. Been trying to troubleshoot it on my own, uninstall and reinstall. nothing happens. Please help me because I cant work without the tool.
Nov 5, 2022 04:40:59 AM by Annie Jane B
Hi Katrina,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 17, 2022 01:34:34 AM by Shirin A
Hi,
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Thanks,
Shirin.