Jan 23, 2023 05:42:51 PM Edited Feb 3, 2023 12:33:55 PM by Nikola S
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure,upwork needs to review the security of your connection before proceeding."
I've already uninstalled my old tracker and installed a new one but with no success.
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Solved! Go to Solution.
Feb 3, 2023 12:37:14 PM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
Feb 2, 2023 11:51:43 AM by Ivan Y
For the last 3 days, I have the following issues:
- desktop application shows that "Connection is Lost";
- messages are not opening - there is message smth like "checking security, powered by Cloudflare" and nothing is happening;
- I can't submit support ticket from desktop application - when I go to Settings -> Support, and send request, it shows that error occured;
- I can't create support ticket from web, b/c there is no button or link to create new request (see screenshot).
What shall I do? I've tried to update to the latest version, tried also latest beta - nothing helps.
Sincerely, Ivan.
Feb 2, 2023 01:21:58 PM by Arjay M
Hi Ivan,
Thank you for your report. I've also shared your concern with the appropriate team for further review and one of the members will be assisting you further via a support ticket. Kindly expect an update on this page with your ticket once your case is fully reviewed.
Feb 2, 2023 01:43:59 PM by Ivan Y
Thank you, but I don't have any tickets there - I can't create it. That option is not available for me.
Feb 2, 2023 06:05:11 PM by Sylvana Sarai O
Hello,
A few days ago I tried to log in to my Time Tracker for work and I got the surprise that Cloudflare is blocking access. I can't log in, I can't track my time. When I open the app it stays for hours being analyzed by Cloudflare and I can't log in. In the files I attach a screenshot of what I see.
I've tried reinstalling the app, restarting my computer, even reinstalling my browser, but nothing works. Please, I need help as the manually added hours are not within Upwork's protection services.
Feb 2, 2023 06:41:20 PM Edited Feb 2, 2023 06:43:12 PM by Renilda M
Hi,
I have the same issue. Up to now I can't access my desktop app and log in.
Feb 2, 2023 08:03:07 PM by Arjay M
Hi Sylvana Sarai and Renilda,
We appreciate you reaching out and reporting this here in the Community. I have escalated your reports to the appropriate team. Rest assured that they'll look into this and work to address the issue that's causing them. We'll keep this thread updated with more information.
Feb 13, 2023 03:11:27 AM by Maria D
Hey there! I've been having the same issue for days and it's really frustrating by now. Desktop tracker won't track time live and keeps giving the same issue 'Checking if the site connection is secure'. I've never had that issue before and have been on the same wi-fi for months now. I checked in with my internet provider and they said everything is fine. I do have internet and every other website is running with no issue. I've also tried to fully restart my app + the computer + my router. I've tried to reinstall the app and made sure I downloaded the latest version. Nothing is working and the prompt persist. I also checked all troubleshooting articles and none of them helped me. Please help!
Apr 4, 2023 02:40:02 PM Edited Apr 4, 2023 02:44:27 PM by Sabiha Islam U
Last few days, I'm trying to open the desktop app. But it's failed to work (screenshoot attached). . Please, tell me the solution.
Apr 5, 2023 02:23:21 PM by Sabiha Islam U
Is there no one to solve that issue? Still I'm facing this problem.
Apr 5, 2023 04:07:41 PM by Arjay M
Hi Sabuha Islam,
We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
Apr 6, 2023 05:07:27 AM by Eric K
Apr 6, 2023 05:27:38 AM by ILLIACE Z
Please restart your computer, log in to your upwork account and then launch your Upwork Desktop
Apr 6, 2023 02:24:00 PM by Arjay M
Hi Eric,
Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
Apr 6, 2023 12:02:01 PM by Mykola A
Got same issue today. But it works now. Mabe some system failure which already fixed.
Feb 3, 2023 12:37:14 PM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
Feb 13, 2023 08:26:51 AM by Marjan K
Having same issue what to do ?? No solution as i see is provided
Feb 16, 2023 12:23:58 PM by Ginadel R
Hi, I keep getting connection not secure when using my Desktop app.
Feb 16, 2023 01:16:05 PM by Valeria K
Hi Ginadel,
Could you please try using a different Internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
Mar 29, 2023 10:33:58 AM by Vinit Y
Changing ISP is not an option for all. We use Microsoft Azure VM to do work. Why would microsoft data center would block any of the request. I suspect it is cloudflare security captcha not showing up.
Mar 29, 2023 11:08:59 AM by Nikola S
Hi Vinit,
Thank you for reaching out to us. I checked and it looks like you are already in communication with our support team. Please allow more time for our team to review your case and respond accordingly to your ticket. They will be able to assist you further.
It is best to keep all communication in one place so that we can better assist you.
Mar 31, 2023 11:22:34 AM by Aleksandr L
Hello Vinit,
Has your problem been solved? If so, in what way?
Thanks.
Mar 29, 2023 01:49:45 PM by Aleksandar P
Change ISP? Sure, why not. In fact, I will also change my computer and the office just in case.
Or it may be easier if you fix this problem in the app? Not sure what this "checking security thing" actually does, but if causes trouble - why not simply remove it.
Sep 19, 2023 04:23:44 AM by Cristhel Mae G
Is anyone experiencing this error? Upwork needs to review the security of your connection before proceeding.
The app started by losing connection and now reviewing security
I have not tracked time for a full week. Upwork said they were working on it but still no change
Kindly assist on how to solve this
Sep 19, 2023 06:59:41 AM by Annie Jane B
Hi Cristhel Mae,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 27, 2023 02:34:05 PM by Angel B
Hi,
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Mar 27, 2023 04:27:11 PM by Arjay M
Hi Angel,
Thank you for reaching out and I'm sorry to learn that you're having issues with the Desktop App. Could you please try using a different Internet service provider when tracking with the Desktop App?
If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.
May 22, 2023 09:11:21 AM by JF S
Hi,
I am having same/similar issue authenticating the security of the site via Cloudflare page, see Screencast -> https://screenpal.com/watch/c0h3oMVAAQL
I don't understand the solution - I can't try another ISP, I only have one.
Any suggestion?
May 22, 2023 11:37:16 AM by Nikola S
Hi JF,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.