Client can't accept the offer because my account is on hold!?

[c0b4d5af]

Why did the payment even go through without even notifing me about this? This confused me and i thought it was an issue with the freelancer and i withdrew the contract. Please resolve the matter, thank you.

[759e32fa]

Hi Riggas,

Thank you for reaching out to us. I checked your account and found no hold on your account. Could you please ask the freelancer to contact support so we can check if it was an issue on their end?

[c0b4d5af]

Thanks for the response, i notified her and she can directly reply here.

[c0b4d5af]

I never got the refund for this though. I got charged like 40$

[LuiggiR]

Hi Riggas,

I'm not sure I clearly understand what the issue is. Can you please share more details regarding your concern so we can better assist you?

Thank you.

[18bec40f]

Hello, I am the freelancer that got the notification it kept saying cannot accept offer because owners account is on temporary hold

[759e32fa]

Hi Habiba,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.