Hello Awais,
Kindly note that Connects are refunded when a client closes their job without hiring or we find a job post has violated our Terms of Service.
Submitting a proposal has a financial cost, just like the other expenses you incur as a freelancer running your own business. If a client never hires but doesn’t close the job, your Connects are not returned. In this situation, we continue to encourage the client to hire or close the job, but ask that you consider the cost of Connects as part of your business expenses.
~ Mostafa
