Dec 18, 2022 08:25:51 AM Edited Jan 12, 2024 07:49:31 AM by Pradeep H
Hi Jasmin,
If you need to close your client account only, while keeping your freelancer account, we can process that for you. Here’s how you can reach Upwork Support:
You can also post your request on this thread and we'll be happy to assist you.
Thank you!
Oct 18, 2023 05:43:06 AM by Annie Jane B
Hi Aubrey,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Nov 7, 2023 08:20:12 AM by Diana M
I set up a client account under my freelance account for a business I'm no longer working with. I receive an error message that "User is a member of an organization, where they're not the owner." I can't find support to fix this.
Dec 1, 2023 10:50:03 PM by Avril P
Hello, I wish to close my upwork client account. I have no company and I didn't know what to put so I input "Independent" on the company name even though I have one. I want to close my client account and continue on my freelancing account. Please help me with this so that I can start working again. Sorry for the inconvenience.
Dec 2, 2023 12:30:17 AM by Annie Jane B
Hi Avril,
Your client account has been closed as per your request.
Dec 2, 2023 05:42:16 AM by Avril P
Thank you so much. How do I resolve the Know Your Customer problem if I don't have a client account anymore. Please help me
Dec 2, 2023 09:29:22 AM by Annie Jane B
Hi Avril,
The Know Your Customer verification process does not only apply to clients. Freelancers will still have to complete this process in order to keep their accounts active.
Dec 2, 2023 02:51:12 PM by Avril P
Hello, how do I finish the Know Your Customer verification process. The one sent in my email is for client account. It is asking me to upload a bsuiness license or a bank statement. I do not have a client account anymore. Please help me with this
Dec 2, 2023 03:26:37 PM by Luiggi R
Avril, I see you've recently responded to the communication sent by the team about the verification. If you have any questions about the process, I'd suggest you post them on your ticket so we can assist you more efficiently.
Dec 2, 2023 05:04:24 PM by Avril P
Hello, yes I've already responded to the ticket. But I don't receive any replies at all. Please assist me.
Dec 2, 2023 07:23:54 PM by Pradeep H
Hi Avril,
I checked the support request you are referring to and noticed that the last response was sent yesterday. Please allow 24-48 hours for the team to review and update your request.
- Pradeep
Dec 3, 2023 08:36:39 PM by Avril P
Hello, it's been 24-48 hours and I still didn't get any replies. Please check, I can't work and withdraw since my account is on hold.
Dec 3, 2023 09:58:42 PM by Pradeep H
Hello Avril,
Apologies for the delay in responding to the support request. I have followed up with the team handling your request and one of our team members will respond to you as soon as possible.
- Pradeep
Dec 5, 2023 03:35:18 PM by Avril P
Hello Upwork,
I've already sent my reply again and 24-48 hours has passed already again. Please help me with this, it's been a week since my account has been hold.
Dec 18, 2023 01:05:56 PM by Rehan A
I am not able to close my agency account. Everytime i click on the "Close my agency" button it gives error saying "remove all members of the agency". The fact is I am the only member of my agency with no active or past contracts. Kindly help
Jan 12, 2024 05:12:23 AM Edited Jan 12, 2024 05:23:51 AM by Khadija O
Hello Avery!
Is there a way for me to close my client account without affecting my freelancer account on my own? I've read online that closing one account will automatically close the other, and I'd like to avoid any issues.
Thank you in advance!
Jan 12, 2024 08:56:13 AM by Annie Jane B
Hi Khadija,
Your client account has been closed as per your request and you should still be able to use your freelancer profile.
Jan 28, 2024 12:29:59 AM by Sharon F
Hello,
I accidentally created a client account which is tied to my freelance one. When I try to close the client one, a message appears stating I have open contracts (which I don't) and it won't allow me to proceed.
Can someone assist please?
Feb 16, 2024 09:12:48 PM by Ronilyn L
good day!please can someone help me how todelete a client account.
Feb 16, 2024 10:42:24 PM by Joanne P
Hi Ronilyn,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 14, 2024 06:58:36 PM by Nasrin A
I want to delete my client account without deleting my freelancer account. can anyone help me?
Mar 14, 2024 09:28:27 PM by Pradeep H
Hi Nasrin,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Mar 14, 2024 09:37:45 PM by Joanne P
Hi Nasrin,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Apr 2, 2024 12:49:46 PM by Maya M
Hello, I need to close an old account--It's like 8 years old and I used it for hiring freelancers. However, I no longer have that email and my password does not seem to work anymore. So, I cannot get into the account to close it. Upwork used to have real people who can help you but now they just have a chat Bot. The Bot truly does not understand my problem. It keeps telling me to log in so that I can close the account. Hello, I can't log in! The only thing I have that apparently works is my same phone number. I know this because I had to use a different number for my new account. Any ideas for what to do?
Apr 2, 2024 08:06:01 PM by Arjay M
Hi Maya,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to coordinate and assist you with your account closure request.
Apr 11, 2024 04:25:39 PM by Luiz J
Hello, I was changing my registration to be corporate and I mistakenly clicked on the New Client Account button. How can I remove this profile and just keep my Freelancer profile as it was before?
Apr 11, 2024 05:52:40 PM by Joanne P
Hi Luiz,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
May 2, 2024 03:02:19 AM by Mohamed Aziz J
Hey guys I have a problem when I close the client account both of the freelancer and client account close please help me and thank you
May 2, 2024 04:08:44 AM by Luiggi R
Hi Mohamed,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
May 2, 2024 09:13:34 AM by Ben T
I want to close my client account. I very much wish to keep my freelancer account. I tried to close the client account through settings but it didn't work. How do I close the client account and retain my freelancer account?
May 9, 2024 04:33:21 AM by Tracy M
I've tried repeatedly to close my client account to no avail.
I've used the chat but nothing has happened even though it shows my issue is "solved."
I only had one contract, and it is complete.
What do I do?
Thanks for the help.
Tracy
May 9, 2024 05:31:03 AM by Luiggi R
Hi Tracy,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.