Jan 11, 2020 12:58:44 AM by Dmitry K
Hello. I registered my account on Upwork through the Google account. Desktop App doesn't allow me to log in by this option. It says: this browser or app can be unsafe, try to refresh the page and try again. This advice doesn't help. What's the solution?
Mar 17, 2020 09:58:08 AM by Antun M
Artsiom V wrote:Hi everyone,
I can't login with google account on Desktop app.
Please help me how I can solve this problem.
Regards,
Artsiom
Mar 17, 2020 10:13:49 AM Edited Mar 17, 2020 10:16:01 AM by Artsiom V
Hi Antun,
Thanks for your replay.
I already saw the blogs. They said: "I shared your issue with our team and one of our agents will reach out to you directly via a support ticket to assist you further."
I hope you will contact your team so that a team member will be able to reach out to me to assist me.
Thank you, again.
Regardes,
Artsiom
Mar 17, 2020 10:16:36 AM Edited Mar 17, 2020 10:18:47 AM by Antun M
Artsiom V wrote:Hi Antun,
Thanks for your replay.
I already saw the blogs. They said: "I shared your issue with our team and one of our agents will reach out to you directly via a support ticket to assist you further."
I hope you will contact your team so that team member reach out to me to assist me.
Thank you, again.
Regardes,
Artsiom
Think you misunderstood my post.
Your issue happened to others and was addressed.
Click on this link:
https://community.upwork.com/t5/Freelancers/Desktop-App-Google-Log-In-error/td-p/689233/page/27
edit:
Oooh, I missunderstood you. Apologies for that.
If they said: "I shared your issue with our team and one of our agents will reach out to you directly via a support ticket to assist you further.", than they will.
Mar 17, 2020 10:25:23 AM by Artsiom V
Hi Antun,
I'll wait for their his contact.
Thanks for your help!
Artsiom
Mar 17, 2020 10:50:13 AM by Bojan S
Hi Artsiom,
Could you please go to Settings>Connected Services on your account and disable Google Sign-In? Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!
Mar 18, 2020 06:45:51 AM by Diego M
Hi,
I'm trying to log in to the desktop app with Google Sign-in (Windows 64 version), and once I input my password, it goes to "One moment please..." and gets stuck there forever.
Any ideas?
Thank you!
Mar 18, 2020 06:59:40 AM by Goran V
Hi Diego,
Please go to Settings > Connected Services > and disconnect your Google account. If you`re still experiencing the same problem after this, let me know. Thank you.
Mar 18, 2020 07:02:11 AM by Diego M
Hi Goran,
Thank you, now I'm able to log in. Obviously not through Google, but that's perfectly fine.
Thank you!
Mar 18, 2020 11:15:10 AM by Nicole G
I have the same problem. I'm trying to log in with google, because the app won't give me the option to log in with email (I use a gmail address). It lets me put in my email and password, then hangs.
I've tried logging in with my username rather than email, and I've tried rebooting. Neither have any effect.
Mar 18, 2020 12:25:23 PM by Bojan S
Hi Nicole and Kale,
Please go to Settings>Connected Services on your account and disable Google Sign-In. Once you do this please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!
Mar 18, 2020 11:38:20 PM by Justin M
I open the app on my desktop, log-in through Google although when I click sign in I end up staring at a never ending loading screen. The app won't fully open, I've uninstalled and re-installed mulitiple times, cleared my cache, nothing seems to work. I would appreciate the assistance, thank you in advance.
Mar 18, 2020 11:48:59 PM by Antun M
Justin M wrote:I open the app on my desktop, log-in through Google although when I click sign in I end up staring at a never ending loading screen. The app won't fully open, I've uninstalled and re-installed mulitiple times, cleared my cache, nothing seems to work. I would appreciate the assistance, thank you in advance.
After uninstalling the app; deleting UpWork folders from AppData\Local\ and only than installing the app worked for my "never ending loading screen" error.
Mar 18, 2020 11:49:09 PM by Goran V
Hi Justin,
Please go to Settings > Connected Services > disconnect your Google account. If you`re still experiencing the same problem after this, let me know. Thank you.
Mar 19, 2020 06:59:24 AM by Jacqueline M
Mar 19, 2020 10:30:06 AM by Bojan S
Hi Jacqueline,
Could you please go to Settings>Connected Services on your account and disable Google Sign-In. Once you do this please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!
Mar 19, 2020 05:02:43 PM by Sofian S
Mar 19, 2020 09:32:56 PM by Avery O
Hi Sofian,
I apologize for the inconvenience this has caused. A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 19, 2020 09:59:02 AM by Md Al I
I can't login my account with Upwork timer: http://prntscr.com/rj5bde
Now what do I do???
Mar 19, 2020 10:07:14 AM by Adham A
Are you using that Google authentication?
If yes : It happened to me and didn't work until i removed it from sittings
So the solution that worked for me was to remove it
If No : I'm sorry i can't help then
Mar 19, 2020 11:16:15 AM by Dmytro S
Hey to smbd from Upwork team!) My name is Dmytro.
I have a trouble - when i login in desktop version (windows) to my account with google something going wrong at the stage of redirection (endless loading) after entering password.
Can You help me?
Thanks
Mar 19, 2020 02:21:21 PM by Bojan S
Hi Dmytro,
Please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!
Mar 20, 2020 08:23:00 AM by Georgina M
Tried on both my Mac and my Windows and for whatever reason, when I go to log in to track my hours, my machine just sits saying "connecting".. so far we're at a number of hours on both devices.
Any help would be appreciated!
Mar 20, 2020 11:24:12 AM by Sage B
Hi,
I really need some help, I downloaded the upwork desktop app for Mac and for some reason I cannot get it to work. The app downloads fine and once downloaded the login window pops up, but once I put in my credentials it opens up another window that says redirecting but never stops buffering. I have tried uninstalling it and reinstalling but it still isn't working, how can I fix this?
I have attached pictures below for reference.
Thanks!
Mar 20, 2020 03:00:51 PM by Bojan S
Hi Sage,
Please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!
Mar 20, 2020 02:34:30 PM by Suba J
Hi,
I am facing problem with desktop app, windows10 64-bit. downloaded and intalled yet cannot log in. Gives redirecting screen in continuois loop.
Thanks
Mar 20, 2020 03:22:16 PM by Bojan S
Hi Suba,
Please try to disable Google Sign-In under your Settings>Connected Services. Then please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!
Mar 21, 2020 03:28:19 AM by Emmanuel E
Hi! Can anyone help me regarding my desktop app? I can't use it because it keeps on loading.
Mar 21, 2020 04:15:04 AM by Aleksandar D
Hi Emmanuel,
Thanks for reaching out to us. Please log in to your Upwork account through a browser, and go to Connected Services (Settings > Connected Services), and unlink your Google account from your Upwork account. Once done, please try logging in with your username, and password on the desktop app. Please let us know if the issue persists so that we can assist you further.
Thank you.
Mar 21, 2020 07:17:43 PM by Emmanuel E
Mar 22, 2020 05:01:32 PM by Dianne E
Hi I am having issues installing the desktop app tracker. Screenshot here: http://prntscr.com/rkuufm
I downloaded the Beta and the other version but no luck. Is this information helpful? http://prntscr.com/rkuvkm
Please help ASAP. Thanks.
Mar 22, 2020 06:13:12 PM by Avery O
Hi Dianne,
Could you please confirm if you signed in with your Google credentials? Could you please try logging in to your Upwork account through a browser? Please go to your Settings page, and disassociate your Google account from your Upwork account in the Connected Services page. Once done, please try logging in to your Desktop app with your Upwork credentials to see if the issue persists.
Mar 23, 2020 07:51:41 AM by Sage B
Hi,
I am new to upwork and wrote on here the other day, however I never received a response. Either way, I have been trying to set up the desktop app on my computer so that I can start working, but have been unsuccessful in all my attempts. I have tried downloading the app and installing it, didn't work. Uninstalled it and redownloaded it and cleared my computer, restarted it, restarted my router etc and it still wont work. Can someone please advise me on what I can do to have it start working? I have also attached pictures below so you can see exactly what is happening when I try to log in.
Thank you!
Mar 23, 2020 08:00:24 AM by Sage B
Please Disregard this message, someone did respond and I wasn't emailed about it and couldn't figure out how to view my old post. One of the moderators commented on how to fix it, If you are also having this problem the solution is Go to setting > go to connected services and disable " Sign into upwork with Google 1-click" once you do that if you close the redirecting window and try to sign in again it works. Thanks!!
Mar 24, 2020 06:13:09 AM by Hafiz Saqib R
Hi Team,
I have created Upwork profile with my gmail ID and later on I changed my email address from gmail to outlook.com.
I can receive notification and all other emails on outlook.com but for project tracking I have installed Desktop application. Now the problem is when I opened application it asks for Username/Email address when I put Username or Emails address it sayd this email address users google sign-in.
I choose continew with google and after that it's stuck on One moment please.
It's been 4th day I am trying to login. I waited for four hours but it's stuck. Today I have uninstalled that application reatart PC install it again but no luck. Can you please help me to fix it today.
Mar 24, 2020 06:27:32 AM by Goran V
Hi Saqib,
Please go to Settings > Connected Services > and disconnect your Google account. After this try to log in to the Desktop app. If you`re still experiencing the same problem after this, let me know. Thank you.
Mar 24, 2020 07:43:42 AM by Hafiz Saqib R
Hi Goran,
Thank you for your swift response. I tried the same steps which you suggested and it fixed my issue. Thanks again
Cheers!
Mar 24, 2020 11:54:38 AM by Bojan S
Hi Dmitry,
Could you please go to Settings>Connected Services on your account and disable Google Sign-In. Once you do this please try to log into your Desktop app by using your username/account email address and your password.
Let us know if the issue persists.
Thank you!