Jan 11, 2020 12:58:44 AM by Dmitry K
Hello. I registered my account on Upwork through the Google account. Desktop App doesn't allow me to log in by this option. It says: this browser or app can be unsafe, try to refresh the page and try again. This advice doesn't help. What's the solution?
Dec 1, 2020 06:08:30 PM by Joanne P
Hi Michelle,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Jan 21, 2021 09:57:36 AM by Emogene R
I downloaded the desktop app and tried logging in using username and email and keep getting "unknown error". I am not connected to any other serves.
Jan 21, 2021 11:01:08 AM by Andrea G
Hi Emogene,
Please check out this help article for some advise on how to Troubleshoot the Desktop App. There is a section about being unable to log in that might be helpful to you. If you need any further assistance please let us know.
Thanks!
Jan 21, 2021 12:24:07 PM by Andrea G
Hi Emogene,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 3, 2021 03:26:37 PM by Anant K
Still facing the same issues. Cannot login. Un-synced the google account, reinstalled the app multiple times. Tried logging-in via email and user id, same error
This is just not professional to keep such a basic log-in issue open since 2017.
Feb 3, 2021 05:18:29 PM by Joanne P
Hi Anant,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 1, 2021 08:43:05 PM by Myckah R
Hi! Can I ask the assistant how I time in and time out using upwork. I tried downloading thee application also but it is not opening, tried uninstalling and installing it several times but I still cannot open it.
May 1, 2021 10:00:13 PM by Pradeep H
Hello Myckah,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
Jun 16, 2021 07:12:08 AM by Elena M
I've been logged out of my Upwork account and I made a new one to post this. When I enter my email on the login screen, it goes directly to the "continue with Google" screen without asking for my password. But when I try to log in with Google, it says "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address". It doesn't give me any other sign in method options. What should I do? I can't access my account and I have been invited by a potential client to pitch but I can't access my account. Please let me know ASAP.
Jun 16, 2021 08:10:04 AM by Bojan S
Hi Elena,
It looks like you were able to log into your account just recently. Feel free to reach back to us if you still need any assistance.
Thank you!
Jun 16, 2021 08:21:29 AM Edited Jun 16, 2021 09:23:28 AM by Bojan S
Hi
This is not the email account that has issues. My main account is registered under the email address **Edited for community guidelines** and I am not able to access that account.
Since I couldn’t find a way to reach out to customer support without being logged in, I used another account (linked to this email) in order to log my query, but the other account is the one experiencing issues.
Thanks
Jun 16, 2021 09:24:29 AM by Bojan S
Hi Elena,
Please know that users are not allowed to have more than one account. One of our agents will reach out to you directly to look into this request and advise you accordingly.
Thank you!
Oct 25, 2021 10:10:19 PM Edited Oct 25, 2021 11:14:56 PM by Joanne P
Hii there, I've recently updated my email with new one.But when i try to login with new email Id, I'm facing following issue
You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.
**Edited for community guidelines**
Jul 11, 2021 02:03:41 PM by Harsha D
Hi All,
Can sombody help me ASAP? I am facing a similer issue. Please refer the attached for further clarification.
Jul 11, 2021 07:28:38 PM by Avery O
Hi Harsha,
Thank you for patiently waiting as we looked into this further. A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern.
Aug 21, 2021 04:07:45 AM Edited Aug 21, 2021 04:23:32 AM by Anora W
My husband is having the same issue. How can he seek customer support help without being signed in...and should not create another log-in (per Upworks rules).
It's saying that his email is linked to a Google Acct, but the Google sign-in isn't working.
Seem, Upwork added a "." (dot) to his email which shouldn't be there as his Google email does no have a "."
Please advice.
Aug 21, 2021 05:02:03 AM by Nikola S
Hi Anora,
Please note that for privacy reasons, we cannot share information about another’s user’s account which we hope you understand.
Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?
May 1, 2023 10:01:38 AM by Edgar S
Hi, I have a problem similar to most people, I can't login to my desktop application. Only that I do not give me the option to enter email, or password, the screen goes blank. Could you help me please
May 1, 2023 11:30:24 AM by Nikola S
Hi Edgar,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 22, 2021 11:47:45 AM by Megan J
Hello! I'm trying to log into my Upwork desktop app but it keeps giving me the "Unknown error has occurred" message. I have tried all the troubleshooting tips provided on the support page but still cannot log in. I have a Macbook Pro version 11.3.1.
Any additional help would be great!
Jun 22, 2021 12:46:22 PM by Andrea G
Hi Megan,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Oct 16, 2021 09:56:49 AM Edited Oct 16, 2021 12:33:01 PM by Luiggi R
I was logged out of the time tracker. When I tried logging in again via Google sso (this is the only method allowed on my upwork account), it gets stuck loading the 2 step verification form.
**Edited for Community Guidelines**
Oct 16, 2021 02:30:09 PM by Luiggi R
Hi Shashank,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 16, 2021 06:34:54 PM by Shashank K
Hey! I've got in now after about 9hrs. The 2 step verifcation got off from the 'Loading' state and let me interact with it.
Mar 14, 2022 04:39:24 PM Edited Mar 14, 2022 05:52:15 PM by Avery O
Hi, I made a separate account just so I can ask this question.
My original account locked me out because I updated the email to a current email. Upon trying to log in, it showed the attached image. I can't log into my account because it seems I haven't turn on google sign in, so now I have no way of accessing my account. I have a current contract i have to approve delivery but can't.
**edited for Community Guidelines**
Mar 14, 2022 05:57:31 PM by Avery O
Hi James,
I've asked the help of the Customer Support Team, and they will reach out to you directly to assist you further with your concern.
Jun 28, 2022 06:46:59 AM by Vaibhavi J
Hi @Avery O, can you please help me with following issue
Google account t...d@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.
Mar 15, 2022 03:58:38 PM Edited Mar 15, 2022 04:19:38 PM by Avery O
I've been trying to get some help in logging into my primary account. I can't log in because I can't sign in through google! Where is the help??
**edited for Community Guidelines**
Mar 15, 2022 04:04:57 PM by James Vincent I
Never mind, this was sorted out. Thank you. Please ignore the above topic.
Jun 28, 2022 06:27:27 AM by Vaibhavi J
I am facing issue while log in with google/the same email id.
Google account t...d@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.
Jun 28, 2022 07:35:38 AM by Nikola S
Hi Vaibhavi,
Thank you for reaching out to us. I shared your concern with our team and one of our agents already reached out to you directly via email to assist you further.
Sep 8, 2022 05:12:39 AM by Lowell D
Hi Upwork Team,
I'm having some trouble with my Upwork desktop app. It just keeps on checking if the site connection is secure. Please see attached screenshot. This just started yesterday. Please assist. Thank you!
Sep 8, 2022 06:40:42 AM by Andrea G
Hi Lowell,
Could you please try uninstalling and reinstalling the Desktop App?
Sep 8, 2022 06:49:37 AM by Lowell D
Hi Andrea,
Yes, I already tried uninstalling and reinstalling the desktop app but it didn't help. This started yesterday with the desktop app saying Connection Lost even if my internet was working. The desktop app didn't log my time for the whole shift but was taking screenshots. When I opened it today, it just stayed on the Checking if the site is secure screen.
Sep 8, 2022 08:22:10 AM by Andrea G
Hi Lowell,
You can find more troubleshooting advice for the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:
Sep 8, 2022 09:03:12 AM by Lowell D
Hi Andrea,
My desktop app is stuck on the Checking if the site is secure screen so I am unable to get to the Support & Feedback option. I tried going to this link https://support.upwork.com/hc/en-us/requests/new to file a ticket but there is no text box or form where I can type in the issue or any buttons.
May 20, 2024 08:07:32 AM by Honggang W
Hi, I have a similar issue: unable to verify my google account. I was told that " Upwork-sso does not fit Google's security policy"
Please help !!!! Urgent!!!