Sep 2, 2021 02:26:19 PM by Ahmed M
Solved! Go to Solution.
Sep 2, 2022 06:44:33 AM Edited Jan 13, 2024 06:53:18 AM by Pradeep H
Hi Bilal,
As basic troubleshooting, your client could try clearing their cache and cookies or using a different browser. If that doesn't help, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
May 30, 2022 09:42:12 AM by Oluwaseyi A
Hi, Annie.
I've still not gotten a reply on my identity verification status. I submitted my document and my picture three days ago.
Please, help.
May 30, 2022 11:26:47 AM by Nikola S
Hi Oluwaseyi,
Thank you for following up. I reached out to the team handling your case and your verification is now approved. You should be able to see the “Identity Verified” badge on your profile now. Let us know if you need further assistance.
May 30, 2022 12:46:47 PM by Oluwaseyi A
Yes, Nikola.
I can now see the badge.
Thank you for swift replies.
Jul 7, 2022 08:34:07 AM by Diasha G
Hello, there. This is something that has kept me worried for a while now, and I need urgent help.
I sent a direct contract request to my client's email today morning. According to what he said - once he reviewed the offer, when he attempted to pay for the contract, it shows him some techical issues for the first time. He then attempted to pay for the second time, and that time he also faced something like "unauthorized card" or something. But after that, the amount of the contract has been deducted twice from his debit card. Follwoing this, the second transaction was reversed immidiately tohis card, which was okay.However, till now his first transaction hasn't been reversed, yet I didn't get the accptance offer.
Please take this matter into your considerations. Thanks!
Jul 7, 2022 09:32:20 AM by Andrea G
Hi Diasha,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 22, 2022 05:54:44 AM by Oghenemaro A
Hey there, I’m trying to create a direct contract between me and a client in Spain. I’ve sent the link but the client is having issues paying for the contract. The response in quote was “we are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again later” Thanks
Jul 22, 2022 07:34:34 AM by Andrea G
Hi Oghenemaro,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 2, 2022 12:00:20 PM by Aldana P
I'm having the same issue with my client in United Kingdom, she tolds me her bank and they said that they declined the payment because the retailer is not working within regulations. I need a solution please.
Aug 2, 2022 01:29:48 PM by Arjay M
Hi Aldana,
I can see that you've reached out to our support team and several tickets have been set up with the same concern. Please allow our team time to review your account and you should be getting an update through his page. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. Thank you!
Aug 3, 2022 11:53:37 AM by Aldana P
Sorry this was my very first time in 7 years working here having an issue, the issue is not solved and the resolution center mark the ticket as solve and I my client in the UK still can't pay me the direct contract. Can you told me about this issue?
Aug 3, 2022 12:47:01 PM by Arjay M
Hi Aldana,
It looks like one of our team members have reached out to you with information and assistance on how to proceed with your request. Feel free to update that support ticket by communicating with the team and you will surely be assisted accordingly.
Aug 5, 2022 09:35:43 PM by Ibrahim H
One of my clients who is not an Upwork users is trying to pay me through Upwork's direct contract. However, it has been 3 days but he keeps getting the same error again and again. He has tried to pay using a different device, and asked me ti raise invoice on more than 3 different emails. But, nothing seems to work.
The fault is in the platform itslef and the client doesn't even uses Upwork. How can he fix the issue, or when will Upwork fix this bug?
Aug 5, 2022 11:19:03 PM by Joanne P
Hi Ibrahim,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Aug 22, 2022 03:49:17 AM by Muhammad A
Hi, i am facing the same issue...
client can not pay for direct contract, getting error... "We are sorry We are experiencing a technical problem and cannot process your request now. Please try again in a minute", he has tried on multiple platforms and devices.. but same reply
regards
Aug 22, 2022 06:08:07 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Aug 27, 2022 05:44:38 AM by Gaurav Kumar S
My clients unable to pay by direct contract. Showing some technical issues contact support
Aug 27, 2022 08:46:33 AM by Annie Jane B
Hi Gaurav,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Aug 29, 2022 01:53:30 PM by Alyssa P
Has anybody experienced that your payment on your client from a direct contract was said paid on your invoice but not showing on your transaction history? This is already a month of issue with the support and they always saud Direct Contract Team still don't have any update. My client wanted to sign up on Upwork but hesitating because of this issue. Can someone help?
Aug 29, 2022 04:13:30 PM by Arjay M
Hi Alyssa,
I can see that you've been communicating with the appropriate team with the same concern. Please continue doing that through this support ticket so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Sep 2, 2022 05:11:14 AM by Bilal E
Hello, I have created a direct contract for my client, however, whenever he tries to pay the escrow money to initiate the contract. It tells him it's processing and it may take up to one minute however it takes forever. It doesn't work. I tried to make another hourly contract but faced the same issue. The client even tried different payment methods but the same issue re-occur
I also tried submitting a ticket from Support.Upwork but it seems to have a bug. I can't find anything on the page to submit a ticket.
Please help!
Sep 2, 2022 06:44:33 AM Edited Jan 13, 2024 06:53:18 AM by Pradeep H
Hi Bilal,
As basic troubleshooting, your client could try clearing their cache and cookies or using a different browser. If that doesn't help, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Mar 3, 2023 04:18:24 AM Edited Mar 3, 2023 05:35:44 AM by Andrea G
same thing for me
My client paid through Upwork direct payment. but the transaction is in a pending state. and showing this error
we are sorry! we are experiencing a technical problem and cannot process your request right now. please try again in a minute. upwork direct payment is showing
I have created a ticket as well. but did not get any response yet
**Edited for Community Guidelines**
Mar 3, 2023 05:37:30 AM by Andrea G
Hi Muhammad,
Thank you for reaching out. I can confirm that you've raised a support ticket regarding your concern successfully. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Sep 24, 2023 02:56:56 AM by Ayan A
Hi , I have sent the direct contract to a client but his payment method keeps being unsuccessfill when when he tries to add it even when using different cards and or paypal , Can you please help me it's urgent.
Sep 24, 2023 03:25:27 AM by Ayan A
Client is unable to add payment method when i send him direct contract , even when he tries different cards and browsers,
How can i resolve this ?
Sep 24, 2023 09:30:53 AM by Annie Jane B
Hi Ayan,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Oct 9, 2022 12:45:03 PM by Md Masum Miah J
Hi,
One of my clients trying to fund from her visa card but every time it's showing failed to her.
She sent me screenshots.
Note: She used the same card and direct contract method many times to pay me.
Oct 18, 2022 04:04:52 AM by Nafees A
Upwork charged payment from my client multiple times. It's been a week now. I contacted Upwork support. The client was also contacted. But they are not even replying. It's terrible. What should I do now?
Oct 18, 2022 07:29:25 AM by Annie Jane B
Hi Nafees,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
Please avoid creating posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Oct 18, 2022 02:32:19 PM Edited Oct 18, 2022 02:33:38 PM by Mindy B
Hi. I've been trying for hours to fund on a direct contract, but I keep getting this "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."
I have cleared my cache/cookies AND tried another browser, but the issue persists.
Can someone help me with this?
Nov 17, 2022 05:26:58 PM by Mercy M
Hi,
My client has been experiencing issues in processing a payment via Upwork Direct Contract.
He keeps seeing the below message: "We are sorry. We are facing technical problems and cannot process your request right now. Please try again in a minute."
Nov 17, 2022 07:17:36 PM by Arjay M
Hi Mercy,
I apologize for the inconvenience and trouble this error may have caused you. I'll have one of the Support Team members review your report and assist you further via a support ticket. Kindly expect an update on this page with your Support Ticket momentarily.
Jan 10, 2023 06:47:12 PM by MAHNOOR M
Did you they able to resolve this problem i am also facing same problem
Jan 12, 2023 11:48:31 AM by Samad S
Did you find any solution?
My client facing the same issue, when he attach his card he is facing same error.