Direct contract payment issue

[#1]

My clients can not process payment invitation for direct contract. It says. We are sorry we are facing some technical problem and cannot process your request right now. What is going on?

[#2]

I just sent invitations to my client of 2000$ but when he tried to pay he got an error of payment not authorized by Upwork.

 my client says that she tried to fund it and got the error message that "the payment method could not be authorized." She has already called her bank, there are no limits on the card, and her bank is not showing that any charge was attempted. It looks like this is an issue with upwork. The work has already been completed.

It looks like this is fully an issue on upwork's end. It's a shame because I was excited to find another viable payment processor other than Paypal with lower fees.

[#3]

Hi Faisal,

I am sorry for the late response. One of our team members already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#4]

not woking

[#5]

I got the same issue.

I tried a new browser and it still didn't work.

Just keep sending the alert "The payment method you submitted could not be authorized. Please try using another one or contact Customer Support."

By the way, I am using a credit card to pay the freelancer and it worked with one freelancer and failed with another freelancer just 1 hour later.

[#6]

Hi Phryne,

I'm sorry for the trouble you had. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#7]

There is nothing on the support ticket link as shown below.

What else can I do to fix the problem?

[#8]

Hi Phryne,

I checked and I can confirm that one of our agents has already reached out to you via a support ticket. You should be able to access the ticket by logging in to your account and going here.

[#9]

Have they solved your problem? I have the same problem, and I've tried contacting them through the 'Get Support' bot. They still haven't replied to the ticket

[#10]

Hi Ana Belen,

I can confirm you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#11]

My client got the same issue. Last 5 days he tried to pay but it said, "We are sorry we are facing some technical problem and cannot process your request right now." 

[#12]

Hi Srabon,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your Direct Contract payment issue.

[#13]

Hi ! I’m sorry, I’m French but I will try to make it clear in English.
So I’m new to UpWork, I just finished my first “job” and we were supposed to use Direct Contract so that I get paid. But the problem is that my client cannot manage to pay, it does not work at all. I thought that the problem was coming from him. But then I created a “Direct Contract” from me to me, just to check if it would work. And it is still not working, even if I have tried to pay with different cards. So it writes “Processing your payment” and never goes further. After that it goes back to the page where I have put the card informations.
How can I solve this problem ?

Thank you for your help !!!
Coralyne

[#14]

Hi Coralyne,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#15]

Confusing. Are you a client or a freelancer? You don't pay if you are a freelancer.

[#16]

I’m a freelancer but I just tried to make a “test contract”, as a client trying to pay myself, to see if it worked or not, and why it was not working.

[#17]

Hi Ahmed,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#18]

two of my non upwork clients face the same problem. its been sticking for two days.

[#19]

Hi Ahmed,

Please allow the team time to review the issue. You can be sure that one of the team members will update your ticket to assist you further. 

[#20]

Hello.
My client tries to pay a direct contact on Upwork. but he can't pay it. 
what's the problem?
Can anyone help me?

[#21]

Hi Khurshid,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#22]

Facing something similar too. 

My client just made payment for a service and he was debited (he sent me transaction info). And yet he was told that 'The payment method could not be authorized".

How can we solve this because this back and forth with my client is super tiring.

[#23]

Hi Tersoo,

I can see that you're communicating with our team via ticket regarding your contract. If there's anything else I can assist you with, let me know. Thank you.

[#24]

I create a direct contract for my client 3 days before and he pays the payment as well through PayPal/Bank but it's still showing "Funds Processing" on my side. How many days does it take to complete? And when I get the request for a payment option so I request the payment against the work I do?

[#25]

Hi Zaeem,

Please allow up to 5 business days for the funds to be processed.