Direct contract payment issue

[a_moudud]

My clients can not process payment invitation for direct contract. It says. We are sorry we are facing some technical problem and cannot process your request right now. What is going on?

[LuiggiR]

Hi Govind,

Your current Direct Contract with this client won't impact your Job Success Score or any other of your Upwork profile stats, such as total earnings, number of jobs, etc. More information was shared with you by the agent who assisted you via your support ticket. 

[y_yakimenko]

Hey Govind, has your problem been solved? I have the absolutely the same issue atm with my client.

[23984e27]

all my clients facing error while funding my Direct contract 

"Sorry We couldn't charge the billing method you selected, please select another billing method or contact support."

My clients tried multiple credit cards and Paypal accounts but problem remains the same.

[ArjayM]

Hi Sukhchain,

I'm sorry if you're client's having difficulties processing a payment for a Direct Contract. I can see that you've raised a ticket about this incident. One of the support team members has responded with further instructions for resolving the issue. Feel free to coordinate by responding to the email notification linked to your case; they'll gladly assist.

[44431aba]

Hello 👋

I am writing to Upwork about one of my client who made a payment of direct contract on my Upwork acct on 16th of march ,but till now is still pending she has found it but only remain to be approved and she is not online to approve it so I'm thinking if Upwork can have solution to this, because before the direct contract rules was update if a client found a contract and didn't accept it in next 14 days it will clear,but this one is more than 14 days and even more than 21 days, pls I need solutions to this .

Looking forward to your response,and hopefully you find solutions to this

[LuiggiR]

Hi Obijenu,

I checked and the Direct Contract you are referring to hasn't been accepted by your client. Could you please get in contact with your client and advise them to accept the contract? Once they do, you should be able to request payment for the work completed. You can learn more about how Direct Contracts work in this page. 

[f63617d3]

Hello,

I usually use the direct contract method to work with my non-Upwork clients. Upon job completion and their approval of the payment, the funds are usually available for me to withdraw immediately.

However, today I processed a job for the same non-Upwork client, and although they approved a $10 USD payment, it wasn't available for me to withdraw immediately. Instead, it's showing a date indicating when it will be available for withdrawal. This is unusual as I used to be able to withdraw funds instantly upon client approval in the direct contract method.

Could you please provide an explanation for this?

Thank you,
Amri

[rakib_cs14]

Hello Upwork Community

I sent an email to my non-Upwork client to make a payment using the Upwork Direct Contract method. He paid from his end using his card. But in my Upwork profile, the contract shows still pending instead of active and didn't started the project yet and doesn't escrowed any amount on my Upwork profile.

What should I do? 

Please, help asap. Thanks in advance.

[ArjayM]

Hi Md Rakib,

I've shared your Direct Contract payment concerns with our support team for further review. We'll have one of the team members contact you here with more information and further assistance.

[4baf12d9]

Hi Upwork Community,

I hope everyone is doing great. I face a problem with the direct contract payment. I send the contract to my client when he tries to proceed with the payment the request rejected. Can you please tell me what is the solution. 

Thank you

[LuiggiR]

Hello Kainat,

I'm sorry to learn that your client is having trouble processing a payment on your Direct Contract. I'm afraid we can't share the details of another user's account for privacy reasons; in this case, it would be best for the client to contact support directly for assistance. 

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[4baf12d9]

Alright, Thank you for your response. 

[4baf12d9]

Client accept the invitation and paid the amount of the project. The amount is in the escrow but i did not receive any notification from upwork. Also the invitation status is pending on my side. Can you please tell me what the issue is. Is it a technical issue? How long does it takes time to change the status of pending to active on my profile.

Look forward to hearing from you.

Thank you

[LuiggiR]

Thanks for letting us know, Kainat. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.