Direct contract

[#1]

I tried to login into my account today to send someone who wanted to give me a job outside upwork a direct contract proposal, but to my disappointment I notice Direct contract is not functioning on my account again? What could be the cause?

Could it be that the upgrade/maintenance that upwork team want to carry out is the reason it's not functional, or the feature has been axed from my account.


Please I need a quick response.


Thanks
Regards

[#2]

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Subhan G wrote:

why my client is asked to verify its identify for direct contract? As per upwrok words direct contract does not ask clients to register on upwork.

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Your client isn't asked "to register" on Upwork, just to verify their identity.

Due to Anti-Fraud and Anti-Money-Laundering and KYC guidelines every company that handles money online needs to do their due diligence.

[#3]

Hi Subhan,

Thanks for your question. We may reach out and ask people who use Upwork to verify their identity. We do that to keep users'  accounts safe, as well as keep Upwork secure. You can learn more about identity verification here. We won't be able to share details about your client's case, however, we'll have one of our agents reach out to them to guide them through the process.

[#4]

Direct contract, I'm a client, using an unregistered account to make it cheaper. Clicking review contract sent on mail then request code. Code does not arrive, does not arrive when i send it again. After some waiting and trying on phone, code arrives but the codes that arrive do not work and take up to or over a minute to arrive. Can't find solution as the solutions are apparently hidden behind private chat as indicated by similar discussions upwork has received. Bot does not seem to understand me, the person i hired does not know a solution or has never encountered it. It baffles me how after all this time, the system is still faulty

[#5]

Hi Alexander,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#6]

Hi

I have a potential non-Upwork client based in India and i am in Chile. Will direct contract work in this case?

[#7]

Hi Anagha,

Yes, Direct Contracts are available to freelancers and their clients in the 180+ countries where we operate.

[#8]

I'd like to invite a potential client to use UpWork and create a contract however I would like to use the Time Tracker function.
If I can't use the Time Tracker function through Direct Contracts - how can I set up a contract with the Time Tracker function?

[#9]

Hi James,

You can have both hourly and fixed-price contracts with Direct Contracts, and you can use the Desktop App for hourly ones. Feel free to check this help article to learn more. 

[#10]

Hi, thanks for your reply.

I'm aware that I can put in manual hours using the Desktop App however for transparency with the Client and ideally less disputes, I was hoping to use the time tracker / time logging function that records what you are doing.

Is this possible with a Direct Contract using the Desktop App?

If not, is there a better way to set up a new contract so that I can use the time tracker / logging function?

[#11]

Hi James,

You may have the option to bring your client to Upwork at a 0% fee with them. One of our agents will be getting in touch with you via a support ticket to share more information about the program.

[#12]

Hi, I got a client off Upwork, so we used the direct contract option. He made payment and I saw it on my mail. He ghosted me after doing the work and it's been over 14 days but the milestone hasn't been released. What's going on?

P.S: I requested Feb 22

[#13]

Hi Gabriel,

I checked and it looks like you have one active milestone on your Direct Contract, but it doesn't look like you've requested payment on it. Could you please clarify if you're referring to the previous milestone?

[#14]

It's been resolved

[#15]

Hello,

I'm interested in your direct contracts service. I live in Vietnam, and I have a client in France. We are looking for a platform that can help us to pay and provide invoices. So does your service available in my case?

Thank you so much,

[#16]

Hi Huong,

Thanks for your interest! Direct Contracts are a great way of working with a client that doesn't already have an Upwork account. You may want to visit this page to learn more about how the feature works and how you can get started.

[#17]

Hi Luiggi,

Thank you a lot for your answer. Actually, I saw this information on your website: "

"Can I set up a Direct Contract with anyone, anywhere in the world?
Currently, Direct Contracts are only available to freelancers and their clients in certain countries."

=> So I'm wondering if this service is available in my country (Vietnam) and my client's country (France) or not. I would like to be sure so I have no risk with my contract with my client.

Thank you in advance,

[#18]

Hi Huong,

Yes, Direct Contracts are available to freelancers and their clients in the 180+ countries where we operate. If you face any issues setting it up just let us know and we'll happily assist. 

[#19]

Hi,

clicking "Continue" on a direct contract the client has received, does nothing:

- cache cleared, not working

- incognito, not working

- different browser (firefox, chrome), not working

this seems to be a bug. if you dont fix it, I will lose this client.

seriously, why has upwork so many bugs? (the other one is not being able to close contracts by leaving feedback).

[#20]

Hi Hasan,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#21]

well that wont help. because I cant access my support ticket site. it doesnt load there either!

like I said, upwork is full of bugs. you guys make millions, but cannot provide a functioning site. it is mind-boggling.

[#22]

I guess this is the HTTP request that is causing the issue:

I get "Unauthorized" for the "side_conversation" request. even though Im logged in.

though Im not sure. you guys should investigate.

[#23]

I'm sorry to hear you're also having trouble with the Help Center, Hasan. Please check your inbox as you can see our team's message from the notification sent to your email address. You can also reply from that email directly so the team can assist you with this.

[#24]

I didnt receive any mail.

[#25]

Hi Hasan,

Thank you for following up. I reached out to the team handling your case and you should have received the email now. If it's not in your inbox, kindly try checking your spam folder. 

[#26]

Hi Nikola,

please tell  **Edited for Community Guidelines** (who wrote to me via email), that he shall look into this discussion to see my problem and all the screenshots I have posted.

As I've said, I can't use the support ticket system due to technical errors. and I cant reply via mail since I dont have my screenshots at hand (and it would be a duplicate).

it seems like Daniel doesn't know anything about my issue. tell him to look inside this discussion.