Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

We understand that they're only moderators but that is why we are here to get help and get answers.

I don't have anything against him, we just want real answers.

For Top Rated and Top Rated Plus, funds are already available on Fridays while the rest will have their funds available the following Wednesday.

[#3]

Upwork sent email notification that my payment is processed last Oct 7, 9:20pm. But it hasn't come thru to my local bank (Union Bank) yet. I called my bank about it, and they haven't receive anything from upwork for them to process. Would just like to ask Upwork on your end what's the status or what may be the reason? Usually when I request payment process, it only takes an hour or two. But this is the first time it hasn't gone thru to my account for 3 days. Please help. 

[#4]

Same thing for me. I processed my payment last Friday, October 7 at 12 PM. The email confirmation which says that it has been processed was received at 9:20 PM. No funds in my bank until now October 11 (Tuesday). Can you please check this one for me?

[#5]

Hello! I withdraw my funds last Oct 7 and still not reflected in my local bank account. I always get the money the same day after it was processed. I already went to my local bank and they asked me to contact Upwork first regarding the issue because they haven't received it yet on their end. Need help! Thank you.

[#6]

Hi Nanette,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#7]

Hi,

Help please! Experienced the same issue: 

~I processed my payment Friday, 7Oct2022 at 4:28 PM Phil time.

~Received email confirmation which says that it has been processed was received at 9:20 PM. 

~Funds not yet received by my bank [BPI] as of today, Tues- 11Oct2022.

I have not experienced this since I started with Upwork and also get my funds even on weekends.

[#8]

Please check your online local bank account. Some received their funds just now. I haven't got mine yet. Patiently waiting.

[#9]

Hey,

I made a withdrawal on October 5, 2022, I have not received any payment as of today.

It is very frustrating owing to the fact that I had earlier made a Mpesa withdraw but it didnt got through and thanks to your support team the money was refunded in my account.  I have contacted the local bank, but they tell me to contact the Upwork because the bank is only a recipient of funds 

Why is it so difficult to make withdrawals and receive money on time at UpWork?

How to fix this problem? I Hope you can help.

[#10]

Hi Florence,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#11]

I requested a withdrawal yesterday which I understand is a Holiday but until now I have yet to receive it. 

[#12]

Hi Elea Angeli,

I checked your account and can confirm that you successfully submitted a support ticket. Please allow time for our team to review and update you directly through your ticket to assist further. 

[#13]

Hi all, 

Just wondering if anyone else is experiencing delays in receiving payments to their bank accounts at the moment? 

For the last 3 years, I have never had an issue with this. I've always made the request to be paid, an hour or two later I get the email that it has been processed, followed by the payment in my account a few hours later. 

3 days ago I did this, as I usually do. Everything appeared to go as normal and an hour or two after the request I got the email that it had been processed. But I still don't have the funds in my account. 

What is with the delay? I think it's quite ridiculous to wait 5 days after the job (fixed fee project) is released by the client for the funds to be available for then it to take at this stage more than 3 more days to get paid. 

can anyone shed some light on this? I understand I can't even raise this as an issue until it's been 8 days? 

what's going on guys? 

[#14]

I just posted about this same issue. 
Makes me feel better that it's not just me. I've been waiting 3 days now as well. 

[#15]

Hi Courtney,

Thank you for your message. I see that your fund withdrawal has been successfully initiated on your Upwork account. Please note that Direct to Local Bank transaction is processed within four business days. Yes, that's correct! If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

[#16]

Thanks. 

Clearly though, if you read all of the comments from long term freelancers above, we normally don't experience these huge delays with receiving payment. If we literally have to wait, the 5 days from a project closing or 10 days for an hourly contract before we can withdraw, then have to wait another 4-8 days, that is more than 2 weeks after completing work to get paid. 

This is simply not sustainable. In over 3 years, I have never experienced this sort of treatment and I'm really not impressed. 

[#17]

Hello again,

it's been 9 days since my withdrawal was processed and I have not received funds neither has it been returned back to my Upwork account. Usually the money always returns. What is the problem??? How can I get my money? 

[#18]

Hi Eziolisa,

I see that your fund withdrawal has been successfully initiated on your Upwork account. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

[#19]

Successful?? I have not received any funds and neither has my bank so how is it successful? Please I'd like to initiate a trace. 

[#20]

Hi Eziolisa,

Yes, in this case, successful means we were able to send the funds successfully from our end. As Arjay has mentioned, we won't be able to initiate a trace until 8 full business days have passed. If you still haven't received your funds by then please let us know.

[#21]

Hello, please it has been 8 working days and there's still no sign of my money anywhere. It's really not fair to be honest. Does this mean my money is hanging in the air or something.

please I'd like to initiate a trace. I called my bank and they have not received any funds 

[#22]

I made a withdrawal to my US (ACH) account 3 days ago and the money is yet to arrive in my bank. On reaching my bank, I found out I can only make WIRE transfers and not ACH. So, the money is not with my bank. Neither is it in my Upwork wallet.

I worked very hard for that money and I don't want to believe it is up in the air. If its possible to make a payment recall or trace, please I would like to do so. I have no idea how to contact Upwork staff and I am in great distress 🙏🏾🙏🏾🙏🏾

[#23]

Hi Amarachi,

I see that your fund withdrawal has been successfully initiated on your Upwork account. Please note that Direct to Local Bank transaction is processed within four business days. Once the transaction has been successfully processed, it can no longer be intercepted.

If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals.

[#24]

Hello please I'm begging to get really worried! Almost all withdrawals from October 5th, a lot of freelancers are complaining. 

Please someone should help me out. I still haven't received my funds that was processed on October 5th 

[#25]

Hello, 

Still waiting for funds from October 11. My bank says they have not received anything. 

Unfortunately if this is how Upwork intends to behave with payments I am simply not going to be able to use this platform anymore. 

it is literally ridiculous to be waiting for funds we rightfully earned.... FIX IT!!! 

[#26]

Hello Good Day! I withdraw my payment yesterday 1pm (Philippine Time). It usually take 30 mins to reflect on my bank account, but until now it did not arrive.