Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Hi Sahil Kumar,

I'd like to look into this for you. Could you please confirm the transaction you're referring to for reference? Thanks!

[#3]

6500 USD
18th Oct
Ref Id : 522829659

Let me know if any other info required

[#4]

Hi Sahil,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#5]

Didn't receive it
11 Days
I don't understand why we have to face this much trouble for our own money. 
I am sure there is any logical justification

[#6]

So this happends again. Its like a weekly issues now with Upwork or Local Banks here in the Philippines about delays in crediting funds to our local banks. We know the timeframe 3-5 business days. blah.blah.blah. But for being years doing this, we're experiencing this recently for the past weeks or so. Anyone experiencing the same? I withdrew may pay 8am earlier MNL time via BDO, until now, nothing is credited.

[#7]

Hi Lymar,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[#8]

Recently, I requested payment to my bank account in India. I got an email confirmation saying that the Payment was processed and the funds will be available between 22-25th October. Still, they are not available in my bank account. I called my bank and they verified no delays or pending payments. I am not sure, what's taking so long. I would like to get more information on this issue.  Any replies from the Moderators will be really appreciated.

Thanks

[#9]

Hi Mrittunjoy,

Thank you for your message, Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#10]

I didn't receive the payment, and in transactions, it shows that I got it. It is 193$, and I didn't get any email from Upwork when it was transferred to my bank account, even I called my bank they don't have any records related to that transaction. 

[#11]

Hi Shan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#12]

Hi everyone.

I requested payment on 24/10/2022 but I haven't received the money in my account. 

How long does a usually take?

[#13]

As far as I know, they will only help with a trace after 8 business days has passed. Are you sure about it?

[#14]

Hi,

Dear Upwork Community,
I requested payment on Monday but still haven't received the money. Please help me, When will I get this money? 

[#15]

Hi Nuriddin,

Thank you for your message. I checked your account and noticed that your withdrawal was successful on your Upwork account. If the transaction hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. 

Thank you,

Pradeep

[#16]

Facing Similar issue due to Festive holidays(in Nepal)

One withdrawn on October 28 has arrived.

But the one withdrawn earlier on October 21 hasn't arrived yet.

[#17]

Hi Pujan,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[#18]

Hi Annie,

Yes, It has been 11 days and still no payment received at the bank's end.

Thanks.

[#19]

Hi Pujan,

I appreciate your response. Since the transaction was processed on November 21st, please consider the recent holidays and the weekends as they won't count as 'business days'. If you still don't receive the amount by Friday UTC, please let us know and we'll initiate a trace for you. 

[#20]

HI Annie,

It's Saturday here and still not recieved the payment. (15th day after withdrawal)

I would like to initiate a trace for this.

[#21]

Hi Pujan,

I have requested the assistance of our team. One of our agents will assist you through a support ticket. Thanks!

[#22]

I clicked on get paid on 30 October, but still I have not receive payment in my account. Please let me know when my payment will be credited

[#23]

Hi Mathangi,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#24]

Hi Pradeep,

I had requested for payment on 30 Oct 2022 and it has been more than 8 days now, but still payment has not been received. Can you please confirm when my payment will be received.

[#25]

Hi Mathangi,

Thank you for your message. Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#26]

hi matingi,

How was it not? Was your issue solved cause I'm having the same issue as you now..

I rea need my fund as its for the daily expense of me and my kid (a single mom)..  Bills to pay coming up in 2 days and not having to received my funds will create a really big problem for me. 

Was it solved in ur part now?

Thanks