Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Hi Leopold,

If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#3]

Hello Andrea, 

If we remove the Thanksgiving Day: Thursday, November 24, as of today December 1st, it has been 9 business days now that the payment was said to habe been processed. 

Still, the transaction has not been reflected on my account.

I will once again share the details here:

In the hope to really get assistance here, I thank you with the documentation you have kindly provided.

Regards,

Leopold Faye

[#4]

Hi Leopold,

Arjay here stepping in for Andrea. I have shared your report with the appropriate team and one of the team members will assist you further in filing a trace for the transaction. Please expect an update on this page with your support ticket once your case is fully reviewed.

[#5]

Hi, Leopold.

I'm currently facing same issue tho I'm still waiting for the 8 days trace period.

I want to know if everything was successful for you. Did you received your funds yet? And what other process did you take? I'd appreciate a response. Thanks.

[#6]

My withdrawal from upwork to wise is still not reflecting after 5 business days. Can I ask for assistance regarding this?

[#7]

Hi Daryl Louis,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#8]

I made another withdrawal yesterday. Should I stop trying to withdraw money until this gets resolved? Thank you

[#9]

Hi Daryl,

Thank you for your message. It would be best to take this up with the support agent assisting you now so they can properly advise you on what to do. Please don't hesitate to respond to your support tickets here.

[#10]

My ticket is still not being addressed, unfortunately. What should I do?

[#11]

Hi Daryl,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

[#12]

My ticket was marked as "solved" but I did not receive any feedback. Can you help me?

[#13]

Hi Daryl,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#14]

The transfer was made to a Wise account through the "direct to US bank" option. The withdrawal is still not reflecting on my account and it has been more than a week. Is it possible for you to trace the transaction? I have another withdrawal and I am afraid that it won't be reflecting on my wise account as well.

[#15]

The ticket I have made was marked as solved even though I did not receive any feedback and the withdrawal is still not reflecting on my account. Please assist. Thank you!

[#16]

Hi Daryl,

Thank you for your message. It looks like the previous ticket was closed to merge it with the new ticket you created. 

Your ticket is assigned to the correct team, and they should be able to help you with your concern. Please don’t hesitate to update the same ticket thread if you have further questions or concerns to make sure the team assists you more efficiently.

[#17]

Hi,
Upwork Community
This is my first withdrawal from Upwork.
I have the same problem, even though it's been 4 business days but it doesn't reflect in my bank account. I made a withdrawal on 29-Nov and now it's 3-Dec.

I wanna check my withdrawal status.
Please Help 

Thanks & Regards.
Muhammad Usama

[#18]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#19]

Hello,

I withdrew my funds on previous Friday ( 2 December) as I do always and normally receive them into my account within an hour. It has been 4 days now I have not received them. Today I physically visited my bank and asked them for incoming transfer, they said we have not received any incoming funds request/transfer for your account since 2 December. 

Kindly helpout asap! 

[#20]

Hi Nawazish,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[#21]

Thank you for your response Annie, actually I do get them within an hour most of the times, only sometimes they do take 2-3 hours. Plus when I checked from bank, they said there are no incoming funds since December 2, so I felt like being in a rabbit hole which made me worried. It's 4rth day today, so I hope I get them by the end of the day or then wait for next couple of days. 

[#22]

I cannot withdraw the money in my Ziraat Bank account to Turkey. It says "Payment declined by your bank". But I ask my bank, he says we do not refuse.

[#23]

Hi Huseyin,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#24]

Hello, hope that you're doing good. I requested fund withdrawal direct to local bank account on 18-Nov-2022 but I still not receive the payment. This is the first time that I face to thie issue — I always receive payment in 3 business days.

Could you help me please?

[#25]

Hi Maby,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#26]

Hi Alexander,

Thank you for reaching out to us. If there are any issues with your bank account information the funds should be returned to your Upwork account. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.

You can find more information in this help article.