Direct to Local Bank withdrawal not received

[#1]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[#2]

Hi Ric,

Thank you for your message. If you are referring to the fund withdrawal initiated today, please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#3]

Hi. Just wondering what happened to this? We've experiencing same issue now. When does your fund transfered to you bank account? How many days it took?

[#4]

Hi Chinee Jane,

Thank you for reaching out to us and I'm sorry to learn that you still haven't received your funds. Allow me to explain, Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Also, please be reminded that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

[#5]

Hi Arjay, thank you for you're time but you guys are saying the same thing, wait until 8 business days from the time of the withdrawal. But how can you explain this, I already received my funds on the withdrawal I just did this morning, just took few hours to be credited to my bank account. But the funds I withdrew on the 7th of July is not yet credited to my bank account. Why there's a delay on the withdrawals happened on that day. Just need more explanation. Thank you

[#6]

Hello, team. I requested payment on 05/05/2023 at 09:10 AM (UTC +7) and received merely a notice confirmation. I should get the same "Your payment has been processed" notification as before. But I haven't gotten it yet; I've been waiting for the withdrawal for nearly 6 hours. Could you please check this help me?

[#7]

Hi Hanh,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#8]

Hi Pradeep ! 

Thank you so much for your response! I have withdrawn successfully.

[#9]

I withdraw my remaining balance to my local bank yesterday and still not reflecting till now.

[#10]

I requested payment on 5/7/23 still haven't heard from upwork.  I should get the same "Your payment has been processed" I have been waiting since then how many days already.

[#11]

Hi Brian,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and have now been assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#12]

I'm having the same problem. I'm even tired of Upwork and their system

[#13]

Hi Daniel,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#14]

Hi,

It seems that Upwork's payment/salary system has gone back to how it used to be 5 years ago. Instead of being progressive, it has gone back to an era wherein we receive our salary after a day? I know, I know, it states that Upwork to local bank's expected date of delivery is 3-5 days from now. 

But for a few years now, we have experienced almost real-time processing of our salary (at least here in the Philippines, to our direct local banks). What happened? Was there an Upwork internal change that affected what used to be real-time processing of our withdrawal?

[#15]

Hi Pamela,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[#16]

I withdraw the funds from upwork and set the withdraw process to direct local bank so that it will be converted fo peso. But when i withdraw my funds in upwork i suddenly got a balance error in my bank account and my funds in upwork is already $0.

[#17]

Hi Jenalyn,

Thank you for your message. I see that you are referring to the withdrawal initiated today. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#18]

The amount was withdrawn on 7th May 2023. It has been 5 days still I did not receive any payment and I also contacted my bank account to know if any amount was stuck but they confirmed that I did not receive any payment. I provided all the right details of my bank account. What do I do now as there is no balance in my Upwork account now? Where is my money gone? If the payment was not successful then why is the money not back in my upwork account? 

[#19]

Hello Harsh,

As you requested for a payment withdrawal on Sunday. Unfortunately, you did not receive the payment. However, I can provide you with a one-stop solution. To troubleshoot your payment issue, please visit https://support.upwork.com/hc/en-us/categories/360001189053 and select "Payment issue" and then "Troubleshoot Payment Issue." You can raise a ticket related to your payment issue there.

If you have any questions or encounter any problems, please let me know.

Thank you very much for your valuable time.

Kind Regards,

Sanjay

[#20]

Hi Harsh.,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#21]

Hi. Just wondering what happened to this? We've experiencing same issue now. When does your fund transfered to you bank account? How many days it took?

[#22]

Hi, I hope someone can help me. I never received  my bonus which I requested  on May 2, 2023. Tomorrow will be eight business days since. Reference ID is 579517861. 

Thank you very much!

[#23]

Hello I'm new to upwork, i put my card number instead of account number when I added a new payment method and made a withdrawal. Can i still get my money back ? 

[#24]

Hi Fatima,

Thank you for your message. If the transfer fails due to invalid details, your funds will be reversed to your Upwork account after 8 business days. Feel free to message us if you do not receive funds after eight business days.

Thank you,

Pradeep

[#25]

Hello, I just received an email from upwork that my payment request is in
the process even though I used the wrong account details ( card number
instead of account number) . What should I do now?

[#26]

Hi Fatima,

Thank you for your response and confirmation. I can see that you've raised a support ticket about your concern. Please allow our team time to further review your case and you will be getting an update on this page once done. We seek your patience and utmost understanding while sorting this out for you.