Direct to Local Bank withdrawal not received

[#1]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[#2]

Hi Fernando,

Thank you for using Direct to Local Bank for your withdrawals. This method usually takes four business days to complete. However, if you don't see the funds in your account after eight business days, please contact us and we will help you resolve the issue.

Bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

- Pradeep

[#3]

Where are my payments. I still have not gotten anything and it is 2 weeks now.

[#4]

Hi Simmone,

I'm sorry to learn that you still haven't received your payment. However, I see that you've raised a ticket about your concern and it's been escalated to the appropriate team. Kindly expect an update on your ticket here once your case is thoroughly reviewed. Thank you!

[#5]

Hello,

I am new here and would like to know is there any specific reason why my money has not been transferred yet to my bank account. I have received certificate of earning from Upwork but no money has reached my bank account yet. I do not know if we need to to do any withdrawl from Upwork, if so then please let me know how is that done so that I can have a seamless transaction. Thanks!

[#6]

Hi Pika,

I see that you were able to initiate a withdrawal on your account today. Please remember that direct-to-local bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. 

Also, you can either set an automatic payment schedule or withdraw your earnings manually. You may check this help article to learn more about how to best manage your payments.

[#7]

Hey I am facing a issues that the transaction haven't been paid and i didn't received my money yet please resolve my problem 

[#8]

Hi Shashwat,

Thank you for reaching out to us. I checked your account and can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#9]

Pending Payment

withdrawl done but still my payment is underprocess

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#10]

Hi Aryaman,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#11]

Hi, I tried to withdraw the money on upwork to my company bank account. However, the transfer failed and it has been credited back to my upwork account. How can I solve the issue? 

Thanks in advance,

Canberk

[#12]

Hi eyüp canberk,

Thank you for reaching out to us. In general, funds get transferred to your Upwork account if there are any issues with the bank details you provided. Kindly check with your bank and confirm the correct bank account details. Once you have the correct information, you may re-add the payment method and try withdrawing the amount again.

Please also keep in mind that for security reasons, newly added payment methods will become available for use  3 calendar days after they has been added.

[#13]

Hi Annie, 

I tried to withdraw my money to company's bank account using different names but no luck. The bank account is company's bank account, but upwork system asks for name surname etc which isn't available for a company. Could you please help? 

Canberk

[#14]

Hi eyüp canberk,

You may only withdraw funds from accounts under your name. If it is a company bank account, you must be an authorized user in order for the system to approve the transaction. 

[#15]

Hi Annie, 

I am an authorized user. 

I filled the ID Number, First Name and Last Name details according to my personal information. And I filled Name on Account and Address details according to the company's information. Now I am getting this message: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."  

It does not match the name because it is a limited company.  I have been trying to withdraw my money for over 1 month. 

[#16]

Hi again, have you intervened in this problem recently?
Because the payment returned from the bank to the system again.
(When I make a transaction with my old bank account.)

Now I will try to make transactions with my new bank account. (I just added )

[#17]

Hi Serafettin,

I've checked and confirmed that the withdrawal you initiated has been rejected, and the funds were returned to your account. I've escalated your community post to a support ticket to give your concern the attention it deserves. One of our agents will contact you soon on this page with more information and further assistance.

[#18]

I will contact the authorised person from the link you sent. Thank you. Yes, the payment has been returned again.

If we cannot handle the problem, i request you to refund the fee sent by my customer and stuck in the system.
Because with each cancelled transaction, the main 1 dollar is constantly decreasing.

This isn't about me.It's a problem with your payment system.

[#19]

Greetings again.

I have sent the necessary messages to the person responsible.

There is still no solution.

I've added a second payment method. I've contacted my bank.

But the problem is still not solved, the payment is returned.

Can you find a solution to this?

[#20]

Hi Serafettin,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Kindly allow our team 24-48 hours to respond to your message as they attend to requests in the order they were received. Please feel free to update the said ticket should you have further questions or concerns.

[#21]

Dear Sir / Madam Hello Again, 

I can finally get paid. The problem is, the account number written in my profile is my dollar account valid in Turkey. However, it says here that the payment will be made in TRY. ..... to 1366 not TRY. 1366 is USD. 

Then I added both bank accounts to my profile. What will happen now? Will the money be returned? Can Turkish Lira be loaded into USD Iban account? thx

**Edited for Community Guidelines**

[#22]

Hi Betul,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Hi 
My account is locked private. When i tried to reset my profile visibility. It is refreshing support page automatically. please help me to solve this issue. Need customer care support to solve this issue please assign me agent and solve this issue as this  issue from I am facing from last 15 days keep this issue in high priority. Also I withdraw my amount from upwork to my local bank from last 9 days ago still not reflect on my bank. I did everything like clear cached and try with new browser and logged in with new device.

Thanks,
Hitarth

[#24]

Hi Hitarth,

Thanks for reaching out. I can see that your profile visibility is already set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

I also checked the withdrawal transaction. It looks like you processed this last October 16th and I can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#25]

Hi Annie,

I wanted to bring to your attention that, as of today, the amount has not been credited to my bank account. It has been approximately 11 days since the transaction, and I kindly request your assistance in crediting the amount to my bank account at your earliest convenience.

Thank you for your prompt attention to this matter.

Sincerely,

Hitarth

[#26]

Thanks for following up, Hitarth, We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.