Direct to Local Bank withdrawal not received

[#1]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[#2]

Hi Heidie,

I'm sorry to learn that you still haven't received your withdrawn payments. I can see that you withdrew your earnings through Direct to Local Bank and can confirm that it was successful on our end. 

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#3]

Is there a way to cancel that withdrawal because to begin with it's not supposed to go through as I have tried cancelling it but still went through. Are you still able to reverse it somehow? 

[#4]

Hi Heidie 

I'm afraid that once the withdrawal is initiated, we can't cancel it. If there are any issues with your bank account, the funds should be returned to your Upwork account. Please let us know if the funds are still not reflected in your account after eight business days so we can initiate a trace for you.

[#5]

Why are direct to local bank arrivel's so unpredictable?

Why is it so unpredictable when we receive funds into our bank account when money has clearly been processed on a Saturday for direct to local bank in the UK?

Today my money was available. I withdrew it, receive the, 'funds processed' email, but it still hasn't gone in my bank?

This doesn't make any sense because it is transferred via the faster payments method which should only takes seconds from one UK bank to another?

A Saturday in the UK is the same as a working day.

I never understand this.

If I withdraw sometimes it goes into my bank within the hour, sometimes 7 hours later and sometimes the following day.

So my question is why is the timings always all over the place and so unpredictable?

[#6]

Hi Steven,

 Thank you for reaching out to us here in the Community. I checked the transaction you're referring to and confirmed that it was successful on our end. Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#7]

Hi Ajay, thank you for getting back to me. I have received it now...😁

[#8]

Dear Support Team,

I am reaching out to follow up on case #44968194. Despite successfully verifying my ID, I have not seen the credited payment in my local bank account. I initiated the withdrawal process on January 8, and unfortunately, as of now, the funds have not been received.

I would greatly appreciate your assistance in investigating this matter promptly. Your swift response and support in resolving this issue are highly valued. Thank you.

Best regards,

Saleem

[#9]

Hi Saleem,

We certainly understand how important for this withdrawal issue with your account to be resolved as soon as possible. I've submitted a follow-up to the team handling your case to give your case the attention it deserves. Kindly expect an update on this page from one of the team members momentarily.

[#10]

Now I am stuck I transfer 324 US dollars to my local bank account which only accepts Tunisian dinars. The money didn't arrive to my account here

[#11]

Hi Amira,

I want to clarify that Direct to Local Bank payments can take up to seven business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#12]

I withdraw my money earlier today from Upwork to bpi, not still it have not been appear in my funds yet. I need help, need the money asap

[#13]

Hi Erlinda,

I checked the fund withdrawal you are referring to and can confirm that your fund withdrawal was successfully initiated on your Upwork account. Please know that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

- Pradeep

[#14]

Hello, I asked Upwork for withdrawal in my funds yesterday, and they sent me a message "Account need more information" and I fill up the link that they sent to me, can someone please enlighten me, what will happen, and what will happen to my salary, because i checked my Upwork "get paid" and there's no transaction history even though I requested a withdrawal, would I still receive the money, please help me, I need the money fr🥺

**Edited for Community Guidelines**

[#15]

Hello,

Ever since I have been a member of a freelancer plus, I can withdraw my money on Friday 7-8 AM GMT+7, however as of today, I withdrew my payment at 8 am GMT+7 and it hasn't been reflected in my bank account. Usually it takes only 7 hours, and I already received Upwork's email confirmation 2 hours from the time I took withdrawal action. 

Please provide feedback. Thanks

[#16]

Today is a public holiday in your country.

And in any case, Upwork won't initiate any tracking until 8 business days have passed.

[#17]

I tried paying an agency but payment keeps getting failed. I tried different payment methods and 4 different cards but the payment was still declined. Upwork deducts the payment but suddenly returns it. I have contacted support and they gave me vague answer of checking my billing information which is correct and verified by my bank. I have contacted my bank multiple times, but they said upwork is returning or stopping payments. Please let me know a solution for this and a viable payment option.

Thanks 

[#18]

Sorry to hear you're having trouble paying on Upwork. It can be super frustrating, especially when you need to pay an agency for their hard work. 😞

There could be a few reasons why your payment isn't going through. Here are some possibilities:

- Your payment method might not be supported by Upwork. They accept credit cards, debit cards, PayPal, and bank transfers. If you're using something different like a prepaid card or gift card, it might not work. 

- Your payment method might be low on funds, expired, or blocked by your bank or card issuer. Make sure to check the balance, validity, and status of your payment method. You should also reach out to your bank or card issuer to make sure they're not blocking the payment for any reason.

- If you haven't verified your payment method on Upwork yet, that could be the issue. They require verification before you can use it to pay.

- Upwork's security system might have flagged your payment as suspicious or risky. This happens sometimes to prevent fraud. It could be due to unusual payment patterns, high-risk payment methods, or mismatched billing information.

If none of these reasons apply to your situation or you've already tried to resolve them, don't worry! You can reach out to Upwork's customer support again and provide them with more details about your payment issue. Make sure to include the date, time, amount, currency, payment method, error message, and any screenshots or relevant information.

Their support team will investigate and try to find a solution for you as quickly as possible. They might need more info or verification steps, so be prepared for that.

I hope this helps you understand what might be going wrong and how to fix it. I'm sorry for any inconvenience caused and appreciate your patience. 🙏

Let me know if you have any other questions or concerns. I'm here to help! 😊

[#19]

I withdrew a balance of$47.18on 11.02.2024 through direct bank payment. but still not received the balance in my bank. what should I do right now. Pease help. Thank you so much as I await your response. 

[#20]

Hi Monisola,

Direct to Local Bank transactions take up to seven business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#21]

Hello ! Hello, I hope everyone is doing well. I'm new to UpWork and recently had my first contract and payment, but I have an issue. The payment was supposed to be sent to me, but it hasn't been credited to my bank account.

I need help, thank you very much.

[#22]

Hi Franco,

Hi FIRSTNAME, please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#23]

Hello Joanne, the issue here is that according to the payment report, the money is being sent to me in Argentine pesos (ARS), and my own account on Upwork is in dollars (USD). Money in ARS cannot be transferred to a USD account, so I won't receive my payment. I've now changed the default method and set up PayPal to receive my payments. It would be better if that money could be sent to my PayPal account in USD. Can this be resolved? Thank you very much.

[#24]

Hi Franco,

Arjay here stepping in for Joanne. Unfortunately, since the transaction has been initiated yet alone been processed successfully, we can no longer intercept or cancel. As Joanne mentioned, if the transaction still hasn't been reflected on your account after eight business days, let us know; we'll look further into that for you.

[#25]

Hi, I hope you are fine. Yesterday I made a transaction to my local bank account and till now I didn't receive the payment to my local bank account. This is the first time I face this type of issue otherwise on my previous payments I get the payments after a few minutes of transactions made from Upwork. 

I call to my bank as well and ask them about that and they said, they don't receive any payment against this reference ID yet.

Can you help me to trace my payment or what is the issue actually?

[#26]

Hi support, 

I have requested a withdrawal on 7 Feb, 2024 and it has been 9 days and I didn't receive any money on my bank account. Please assist. 

Looking forward to your reply.