Direct to Local Bank withdrawal not received

[#1]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[#2]

Hi Eila,

I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[#3]

It has already been 10 days. Please initiate a trace. 

[#4]

Hi Eila,

Please know that business doesn't include weekends. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

[#5]

Yes it is more than 8 days, in fact 10 days as I mentioned several times before. 

[#6]

I have initiated withdrawal on 7 February from India. 

[#7]

Eila, I'm sorry you haven't received your funds yet. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Thank you

[#9]

Hi There, I had withdraw the payment to my local bank in Pakistan at Feb 9, 2024 but yet I didn't receive my payment. Please help me if someone can. Thanks

[#10]

Hi Muhammad,

I'm sorry to hear you haven't received your funds yet. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

I got the email the " payment confirmation" email but not the email that says " Your payment has been processed" and have not got the money in my bank account yet. Could you please let me know when this will be processed? ‌‌

[#12]

Hi Cris-Ann Joy,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#13]

Hi, I already received a response from customer support, but there was no clear answer about where my funds are. Can someone please help me locate them?

[#14]

I withdraw on upwork on 15 feb and recive only one notification that you request for payment not recive the notification of payment procced when will i get my payment here is detail of the contract ID 36313230

[#15]

Hi Ahmed,

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#16]

Hello Upwork Associated Team,

 I want to ask regarding my fund withdrawal transaction from Upwork to a local bank, more specifically local bank Indonesia (BRI). Until now no funds have entered my bank account. I want to speed up sending money to my bank account because previously I withdrew money from Upwork to my bank account in just one day. I want to speed up the process because I really need these funds. Previously I had contacted a local bank but they suggested asking the sender, namely Upwork. Thank You.

[#17]

Hello Reza,

I understand you're eager to receive your funds as soon as possible. Please know that Direct to Local Bank transactions take up to seven business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#18]

By mistake I have sent money to old wise account

Hello All. I have sent funds to old USD account later I realised that they changed the account number. It has been more then 8 days. I haven't received the amount in my wise nor refunded in my Upwork account. Wise has referred me to some third arty to contact them and ask for a refund. But they are also not replying their email. What will happen in this case. Kindly guide me

[#19]

Hi Irfanullah,

I am sorry to hear about your fund withdrawal. That must be very frustrating and stressful for you. I checked the fund withdrawal you are referring to and can confirm that the withdrawal was successfully initiated on Feb 12th. 

Direct to Local Bank payments can take up to seven business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. 

Please know that WISE is considered as a Digital Bank and they work through a partner bank to process transactions with Upwork. That said, tracing digital bank transactions is not always possible, and even when we can trace the transaction it may take a long time than usual. Thank you for your understanding.

- Pradeep

[#20]

Hello it's been a while since I initiated a withdrawal, but Upwork failed to verify my bank account, and Upwork still haven't given back my funds in my Upwork account 

[#21]

My recommendation is contact with upwork support teams.

[#22]

How?

[#23]

Hi Erlinda,

Thank you for your message. I checked the support ticket you are referring to and I see that you have requested to return the funds to your Upwork account. Please allow 3 to 5 days for the funds to reflect on your balance.

- Pradeep

[#24]

hello Community members,  I withdrew a balance of $47.17 on February 11, 2024, through direct bank payment. but still have not received the balance in my bank. What should I do right now? Pease help. Thank you so much, as I await your response. 

[#25]

Hi Monisola,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#26]

Hello,

I recive the notification that your payment is processed but not recive the mail and still not recive the payment in my bank account what should i do