Retiring Moderator
Hi Morrison,
Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Feel free to check this help article for more information.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retiring Moderator
Hi Ahmed,
Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 7 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Feel free to check this help article for more information.
Retired Team Member
Hi Monisola,
I see that the team has responded to the support ticket you raised with more information about your payment status. You may visit your ticket on this page or your email for updates, and don't hesitate to coordinate with the team if you need further assistance.
Retiring Moderator
Hi Ahmed,
Thank you for reaching out to us. I checked and it looks like our team and one of our agents already reached out to you directly via a support ticket. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further.
Edited to fix typo.
Retired Team Member
Hi Sarah,
I am sorry to hear that you have not received your funds. I understand that this situation can be frustrating and stressful for you. I checked the fund withdrawal you are referring to and can confirm that the withdrawal was successfully.
Direct to Local Bank payments can take up to seven business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals.
Please know that WISE is considered a Digital Bank and they work through a partner bank to process transactions with Upwork. That said, tracing digital bank transactions is not always possible, and even when we can trace the transaction it may take a long time than usual. Thank you for your understanding.
- Pradeep
Retired Team Member
Hi Muhammad,
The standard time to process Direct to Local Bank transactions is four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.
- Pradeep
Retired Team Member
Muhammad, I completely understand the sense of urgency and the importance of your earnings. However, we must patiently wait for the completion of the withdrawal process, which takes a total of 8 business days, excluding weekends and the day of withdrawal. Feel free to contact us if you do not receive funds after 8 business days and we will resolve this matter as swiftly as possible.
- Pradeep
Retiring Moderator
Hi Jane,
Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 7 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Feel free to check this help article for more information.
Retiring Moderator
Hi Uladzislau,
I'm sorry to hear you haven't received your funds yet. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Randy,
Thank you for reaching out. I understand you're used to receiving your funds fairly quickly; I want to clarify that Direct to Local Bank withdrawals can take up to seven business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. Bank holidays in the U.S. or your country can delay your funds.
If you do not receive your funds after eight business days, you can contact us again, and we'll be happy to assist you in tracing the funds. Feel free to check this article for more information.
Retired Team Member
Hi Randy,
Thank you for your message. I checked your account and can confirm that the transaction was initiated successfully from your Upwork account. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.
- Pradeep
Retiring Moderator
Hi Muhammad,
I'm sorry you haven't received your funds yet. Please know that Direct to Local Bank transfers can take up to seven business days to arrive at your bank. Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
