Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Hi Jumshud,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Having the same exact issue, not getting the code and can't also find the link to message support. How do I proceed pls?

[#4]

Hi Anegbu,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

I have been trying to apply for jobs and this website wil not allow me to do so.   I get that I am supposed to verify it is me, but initially, the verification number does not even get sent to my phone.  Then, if I requested it to be sent to my phone, it would, whether it was by phone call or text, but then THAT verification number would not be accepted as correct on Upwork.  Now it is saying that I entered the incorrect pin too many times. 

[#6]

Hi Lynea,

I'm sorry to hear you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

I have been trying to post a job. 

But since morning I'm not receing the otp for phone verification.

Please help solve the issue

[#8]

Hi Hiresh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

I am trying to post a job, but when it comes to the verification process, I am not receiving anything on my phone. What should I do, it is very urgent.

[#10]

Hi Baktybekov,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#11]

Hi,

I'm not able to use my account as the number for the verfication code is being sent in the wrong US format (xxx) xxx-xxxx and won't send it correctly to my +44 UK number, despite it being set up correctly to be a UK number. Is there any help I could get with sending a verfication code to the correct number?

Thanks

[#12]

Hi Joesph,

I’ve escalated your community post to a support ticket. I'm sorry if you're having difficulties receiving the code to verify your phone number. One of our agents will be in touch with you soon to assist.

[#13]

I have been trying to contact support for the last hour using the chatbot, ready to scream. The phone was very low on memory and I had to delete all apps, including verificator. Did not realize it would completely delete all account history. Now, I can't login to my account ( this is a new account ) I got to the form to reset it, however after filling it all out, when I press send it doesn't actually send! So it just stays stuck there. Unfortunately, there seems to be no way to talk to a person. How do I get back into my old account? I don't have a trusted device with me.  If only, I could send the information of the form to an e-mail address. Does anyone have an e mail address, or know if there is a certain webbrowser that works with the form, maybe? 

[#14]

Hi Margaretha,

I’ve shared your report with the support team and escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Don't have access to Verified Phone Number / Not receiving security code on my phone. please help

[#16]

DEar valued member, i am trying to activate 2 point verification and for that i am posting my mobile number to receive OTP but despite several attempts, i am not receiving OTP on my cell phone. please suggest what i should i do to resolve issue. THanks. 

[#17]

Hi Salah,

I am sorry to hear that you are not receiving the OTP on your phone. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#18]

Hello having issue receiving code to my phone for verification. Pls help

[#19]

Hi Miriam,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

I am registered as an administrator on your site, I want to post a job on your site, everything is correct, only sms is not coming to my phone number???

**Edited for Community Guidelines**

 

[#21]

Hi Rahim,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing the phone verification.

[#22]

I'm currently experiencing difficulty receiving the confirmation code on my mobile device, which is preventing me from completing my job post. Additionally, I've noticed on your community page that this seems to be a common issue, yet there are no suggested solutions available. It's frustrating that the support options are not readily accessible on your page, and redirecting users to support only adds to the challenge. I kindly ask for your assistance in resolving this matter. Thank you for your time and consideration.

[#23]

Hi Mariya,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#24]

I recently joined and verified my email and added my payment method. However I couldnt proceed verifying my phone as I am not able to receive any sms codes. My phone is working well and there is no issue with the phone and network. 

How can I raise the issue to support center. I tried using the chat but it was not helpful at all. 

I appreciate your support

[#25]

Hi Rakan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#26]

I'm not receiving SMS security code on my phone to be able to verify my account and post jobs!!