Solved: Re: Verification fail - Page 25

dannyrro · ‎01-30-2021

I don't have access to my old verified phone number and need to update it with a new one.

g_vasilevski · ‎02-04-2021

Hi Daniel,

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Goran

View solution in original post

LuiggiR · ‎02-03-2024

Hi Jumshud,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

d9600aed · ‎02-03-2024

Having the same exact issue, not getting the code and can't also find the link to message support. How do I proceed pls?

LuiggiR · ‎02-03-2024

Hi Anegbu,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

512eaa88 · ‎02-06-2024

I have been trying to apply for jobs and this website wil not allow me to do so. I get that I am supposed to verify it is me, but initially, the verification number does not even get sent to my phone. Then, if I requested it to be sent to my phone, it would, whether it was by phone call or text, but then THAT verification number would not be accepted as correct on Upwork. Now it is saying that I entered the incorrect pin too many times.

LuiggiR · ‎02-06-2024

Hi Lynea,

I'm sorry to hear you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

20e60502 · ‎02-07-2024

I have been trying to post a job.

But since morning I'm not receing the otp for phone verification.

Please help solve the issue

LuiggiR · ‎02-07-2024

Hi Hiresh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

faf278a6 · ‎02-07-2024

I am trying to post a job, but when it comes to the verification process, I am not receiving anything on my phone. What should I do, it is very urgent.

PradeepH · ‎02-08-2024

Hi Baktybekov,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

conroy-joesph · ‎02-08-2024

Hi,

I'm not able to use my account as the number for the verfication code is being sent in the wrong US format (xxx) xxx-xxxx and won't send it correctly to my +44 UK number, despite it being set up correctly to be a UK number. Is there any help I could get with sending a verfication code to the correct number?

Thanks

ArjayM · ‎02-08-2024

Hi Joesph,

I’ve escalated your community post to a support ticket. I'm sorry if you're having difficulties receiving the code to verify your phone number. One of our agents will be in touch with you soon to assist.

~ Arjay

eeddc065 · ‎02-08-2024

I have been trying to contact support for the last hour using the chatbot, ready to scream. The phone was very low on memory and I had to delete all apps, including verificator. Did not realize it would completely delete all account history. Now, I can't login to my account ( this is a new account ) I got to the form to reset it, however after filling it all out, when I press send it doesn't actually send! So it just stays stuck there. Unfortunately, there seems to be no way to talk to a person. How do I get back into my old account? I don't have a trusted device with me. If only, I could send the information of the form to an e-mail address. Does anyone have an e mail address, or know if there is a certain webbrowser that works with the form, maybe?

ArjayM · ‎02-08-2024

Hi Margaretha,

I’ve shared your report with the support team and escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Arjay

75339317 · ‎02-11-2024

Don't have access to Verified Phone Number / Not receiving security code on my phone. please help

3f8c2ef3 · ‎02-12-2024

DEar valued member, i am trying to activate 2 point verification and for that i am posting my mobile number to receive OTP but despite several attempts, i am not receiving OTP on my cell phone. please suggest what i should i do to resolve issue. THanks.

PradeepH · ‎02-12-2024

Hi Salah,

I am sorry to hear that you are not receiving the OTP on your phone. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

d0fd5b5d · ‎02-13-2024

Hello having issue receiving code to my phone for verification. Pls help

NikolaS · ‎02-13-2024

Hi Miriam,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

3ab88d87 · ‎02-14-2024

I am registered as an administrator on your site, I want to post a job on your site, everything is correct, only sms is not coming to my phone number???

**Edited for Community Guidelines**

ArjayM · ‎02-14-2024

Hi Rahim,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing the phone verification.

~ Arjay

fdf1cdd1 · ‎02-14-2024

I'm currently experiencing difficulty receiving the confirmation code on my mobile device, which is preventing me from completing my job post. Additionally, I've noticed on your community page that this seems to be a common issue, yet there are no suggested solutions available. It's frustrating that the support options are not readily accessible on your page, and redirecting users to support only adds to the challenge. I kindly ask for your assistance in resolving this matter. Thank you for your time and consideration.

JoanneP · ‎02-14-2024

Hi Mariya,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

397c83c1 · ‎02-15-2024

I recently joined and verified my email and added my payment method. However I couldnt proceed verifying my phone as I am not able to receive any sms codes. My phone is working well and there is no issue with the phone and network.

How can I raise the issue to support center. I tried using the chat but it was not helpful at all.

I appreciate your support

PradeepH · ‎02-15-2024

Hi Rakan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

ab958cc0 · ‎02-15-2024

I'm not receiving SMS security code on my phone to be able to verify my account and post jobs!!