Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[LuiggiR]

Hi Ibtisam,

I'm sorry to hear your sister is having trouble with this. I'm afraid that we won't be able to share the details of another user's account for privacy reasons. Please advise your sister to contact support directly for assistance. She should be able to reach out to our support team via the chatbot without having to log in.

Here's how you can reach Upwork Support:

1. Please visit Contact Support and click the 'Chat with Upwork' button.
2. Type a question or topic and select 'Send.' The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[d53bdb65]

Hi everyone,

I'm Lesley and I'm new to Upwork. I created a client account two days ago, but I'm stuck with the verification of my phone number. I tried using the Upwork chat support, but I made no progress. Whenever I try to enter a new number, it displays a message saying "number exceeded for the day." I don't understand what's going on. The previous number I used, I waited for hours and hours, but still, I received no codes to verify my contact. So, I can't post the job I want to post, and it's frustrating. Today, I tried Upwork support, but it's not even loading. How can I resolve this issue, please? I'm already tired of dealing with it.

[ArjayM]

Hi Lesley,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[e7bc126c]

I don't receive a verification code through my phone to complete my profile. I checked my email (spam) and I still don't receive it.  What can I do? I hope you can help me.

[5f216939]

Hello I m nalini

[5f216939]

I got project frim upwork but they sent all data through telegram. I completed my work. At the time of withdrawal orbinoxlimited. Com platform contact support told me to purchase private bank pin rs 5500. Is it real or fake. 

[a81e0333]

1. Double-check Contact Information: Ensure that the phone number and email address linked to your Upwork account are correct. Any discrepancies may prevent you from receiving the verification code.

2. Check Spam Folder: While you mentioned already checking your email's spam folder, it's worth double-checking to ensure that the verification email wasn't accidentally filtered out.

3. Resend Verification Code: On the verification screen, look for an option to resend the verification code. Clicking this option will prompt Upwork to resend the code to your registered email or phone number.

4. Contact Upwork Support: If you've tried the above steps and still haven't received the verification code, reach out to Upwork support for assistance. You can submit a ticket through the Upwork Help Center or contact them via live chat for immediate assistance.

5. Consider Alternative Contact Methods: If you're having trouble receiving the verification code via email or phone, consider using alternative contact methods provided by Upwork, such as receiving the code via voice call or using a different email address.

By following these steps and reaching out to Upwork support if necessary, you should be able to resolve the issue and complete your profile setup successfully.

[PradeepH]

Hi Karolidia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[2e6f715c]

Can you please help me too? The support section just takes me to a chat bot and doesn't let me create a support ticket.

[PradeepH]

Hi Basem,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[5b89dd69]

I open a client account to post a job out of my expertise but i could not post a job untill my phone number is verified but unfortunately upwork did not send the verifacion code even after clicking many resend code and restarting my device.please reach out and tell me why is the code not sent as soon as possible thank you.

[LuiggiR]

Hi Muhammad,

Did you open a separate Client account from your Freelancer one? If so, you won't be able to use the same phone number you already have on this account on a different one. You could have the freelancer and the client profile under the same account if you want. If you go to Settings > Contact Info, you should see the option to create a Client account. See this article for more information.

[704c6afc]

I want to post s new job but says I have to verify phone number - the phone number is however already there and has been verified by sms code 

[53be76bd]

I am Sorry sir..

[LuiggiR]

Hi Marco,

I'm sorry for the delay in getting back to you. Are you still having trouble posting jobs? Don't hesitate to let us know so we can assist you further. 

[3320b367]

Hello, my name is Bandar. I have an account on the website, but when I try to hire a freelancer, a window appears to verify the mobile number by sending a verification code to my mobile phone. However, the problem is that the message does not reach my phone, despite the fact that my country is Saudi Arabia, and the country code is 00966.

**Edited for Community Guidelines**

[LuiggiR]

Hi ConTax,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c5847e4a]

Hi,

I am trying to post a job, being asked to verify the mobile number, however, I am not receiving the OTP despite multiple attempts.

Please help resolve the issue.

Regards,

[PradeepH]

Hi there,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[a6128bfa]

I created client account a few days ago, but I can not verifiy phone number.

Because I could not get sms code on my end, I changed different phone number several times.

Finally, it says "Phone number changes limit was exceeded" and I tried to verify phone number after one day, but it is still same

How can I verify phone number on my end?

[williamtcooper]

Wait another 24 hours and if it still doesn't work click the above Support link for assistance.

[a6128bfa]

Thank you for your reply, but I think I already waited for 24 hours

[williamtcooper]

If 100% sure, then click the above Support link for help.

[a6128bfa]

what do you mean by above support link?

[JoanneP]

Hi Protima,

If you have already attempted to complete the phone verification process again but are still encountering issues with this step, you can submit a ticket to our support team.

To access our support services, please follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.