Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Hi MD. Nurur,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#3]

I am trying to set up a new profile (never used the platform before) but I keep getting stuck at text verification. I have tried multiple times but I am not receiving any code sent to my phone number to complete verification 

[#4]

Hi Kira,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

Please help me.  Unable to log in to my working upwork account.  created new one just to contact anyone that could help me, please?

[#6]

Can anybody help me? I have tried to update / change my password but i havent receive any verification code in neither my phone or email, please help!

[#7]

Hi Amor,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

The "Accepted Solution" doesn't work. I was blocked out of my account because I was in a different country, and I couldn't use my phone number to get the verification code. The solution for me was renting a UK phone number from an online SMS verification website and using it for the 2FA on Upwork. I used AnonymSMS for this because they guarantee that their phone numbers work with Upwork. This worked in the end, and I got my account back.

[#9]

Hi Jony, 

I checked and it looks like you are still in the process of profile creation. Could you please clarify if you have another account? 

[#10]

hi 

am trying to post a job as a client but I have to verify my phone number first, when I try to verify it I don't receive the SMS code.

I tried more than one phone number and tried to contact the Upwork chat bot but it didn't help. please any support team member contact me to fix the problem so I can start using the platform.

[#11]

Hi Abdullah,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Hi! Is there anyone here that can help me because I have been trying to try and withdraw my earnings. However, I have not been receiving the code being sent to my phone number. Please help.

[#13]

Hi Warren Elijah,

I can see that one of our team members already assisted you via a support ticket. You can check the response from the team here. 

[#14]

Hello,

i'm trying to verify my phone number but the message is not coming through. My network on my phone is working and the number i gave is corrent. Is someone from customer service able to help me, alternatively has anyone else had this issue and found a way to resolve it?

Thanks! Peyton 

[#15]

Hi Peyton,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello, I am unable to verify my phone number after changing the number too many times and requesting too many pins when my phone had no service.

[#17]

Hi Bradley,

We’ve escalated your community post to a support ticket. I'm sorry you're having difficulties verifying your phone number. One of our agents will be in touch with you soon on this page to assist.

[#18]

I did not receive the verification pin via sms and now I get a message that I have exceeded the limit. It is a new account and I'm unable to post jobs, please help.

[#19]

Hi E B,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#20]

Hi Pradeep. I am having the same issues with not being able to verify my phone number. I cannot find any support or any help. Can you please create a support ticket and have a customer service representative reach out to me? Please advise!

[#21]

I see this is an ongoing problem for UpWork.  I am not receiving verification codes for my phone number.  I've verified with my service that there is not a problem with my phone.  I can't use my freelancer profile until the number is verified.

[#22]

Contact Upwork Support Team

[#23]

I did not receive the verification pin via sms and now I get a message that I have exceeded the limit. It is a new account and I'm unable to post jobs, please help.

[#24]

Hi E,

I checked your account and saw you already have an open ticket with our team. I can see that one of our agents is already assisting you. Please allow time for the team to update you directly on your open ticket. You can access the ticket here. 

[#25]

Hello,

I noticed I have recently stopped receiving code on the phone number I used for Upwork. What went wrong? Kindly look into this.

Thank you.

[#26]

If you have stopped receiving verification codes on the phone number associated with your Upwork account, there could be several reasons for this issue. Here are some potential causes and steps you can take to resolve the problem:

1. Check Phone Number: Double-check that the phone number listed in your Upwork account settings is correct. Ensure there are no typos or mistakes in the phone number entered.

2. Verify Phone Number: If you haven't already done so, verify your phone number with Upwork. This is typically done during the account creation process or when adding a new phone number to your account. Without verification, you may not receive codes or notifications.

3. Contact Your Mobile Service Provider: If you're experiencing issues with receiving SMS messages from Upwork, it's possible that there may be a problem with your mobile service provider. Contact your mobile service provider to ensure there are no issues with receiving SMS messages or to troubleshoot any potential problems.

4. Check for Block or Filter: Some mobile devices or carriers may block or filter SMS messages from certain senders, including automated messages from Upwork. Check your device settings or contact your mobile carrier to ensure that messages from Upwork are not being blocked or filtered.

5. Try a Different Phone Number: If you continue to experience issues with receiving verification codes on your current phone number, consider adding or using a different phone number for your Upwork account. You can update your phone number in your account settings under the "Contact Info" section.

6. Contact Upwork Support: If you've tried the above steps and are still unable to receive verification codes, reach out to Upwork's customer support team for assistance. They can help troubleshoot the issue and provide further guidance on resolving the problem.

It's important to ensure that you can receive verification codes from Upwork to maintain the security of your account and access important account features. By following these steps and contacting support if necessary, you should be able to resolve the issue and continue using your Upwork account without interruption.